Benchmarking IT Expenditures

Poll suggests how lodging leaders can monitor IT costs

In the 19th century, British Prime Minister Benjamin Disraeli gained fame for identifying three types of lies: “lies, damn lies and statistics.”

“There are some easy figures the simplest must understand, and the astutest cannot wriggle out of,” he added. His views apply to lodging, too.

For our industry, occupancy, average daily rate (ADR) and revenue per available room (RevPAR) statistics are part of the common language and benchmark our operational performance. But there is a notable gap in information on what we spend on technology to achieve, enhance and support that performance.

Survey Background

Each year, at budget season, the hospitality chief information officer and chief financial officer face off, each with his or her own set of assumptions on what should be the appropriate level of spending for a given year; neither has a reliable, trustworthy set of spending benchmarks to work from.

Today's CIO has to do more with less and increase value from IT expenditures. Establishing accurate spending benchmarks will allow CIOs to assess their spending on IT from the perspective of external market competitiveness as opposed to internal cost containment — a distinction critical to delivering strategic value from IT investments.

The Hospitality Industry IT Benchmarking Survey was born to fill this gap in existing spend data for the industry. The survey is the result of research conducted at the 2005 CIO Summit, an annual gathering of CIOs from hotel, timeshare, cruise ship and casino industries, and reaffirmed at the 2007 CIO Summit. Results of research conducted at these summits indicated, as the top chart reflects, that 57 percent of CIOs agreed that comparative spend data available to them was poor, 95 percent indicated they were likely to complete a comparative spend survey, and 76 percent indicated they were very likely to complete one.

In addition to questions regarding the perceived adequacy of industry-specific data to support IT spending comparisons, the CIOs were queried about additional uses for the data, with 73 percent (bottom chart, page 51) saying they would use the information to identify best practices and areas for improvement within their companies; 54 percent said they would use the data to support requests for certain budget items.

Surveys of this type specifically targeting the hospitality industry have been attempted before and have failed to produce credible results. This effort joined three firms: Hospitality Upgrade magazine; Hospitality Financial and Technical Professionals (HFTP), a global association of hospitality professionals; and KPMG LLP, a global network of professional firms providing audit, tax and advisory services. The survey goal is to build an operational tool for the industry that CIOs, CFOs, vendors and others can use for benchmarking and budgeting.

Methodology

Once the need for such a benchmarking survey was identified at a CIO gathering, an advisory board of seven CIOs was formed to shape the data. Represented on that board: MGM MIRAGE, Global Hyatt, Starwood Hotels and Resorts, Omni Hotels, Accor North America, The Marcus Corporation and Royal Caribbean Cruise Lines (RCCL).

The CIOs offered insights into the metrics they needed to quantify the value and impact of IT spending and the way in which those had to be collected and reported, reflecting the varied ownership models in the industry and the need to isolate spend by market segment served.

To capture the expenditure variations among those ownership models, survey questions were divided by company type into today's principal ownership models: Brand Franchisors, or companies that report system-wide revenue that includes franchise revenue and expense, as well as Owned/Managed companies that report revenue and expense meeting these criteria, including the owned and managed portion of the Brand Franchisors portfolio. The second breakout of data critical to the CIOs was spending by market segment served. Data capture was further stratified by market segment, including luxury, full-service, resort and select service.

The expanded data capture gives the survey 603 data points to report on rather than the typical 250-300 collected by similar benchmarking efforts.

The initial release of the survey was limited to North American participants and companies had eight weeks to respond.

Survey Results — Owned and Managed Companies

The table at right presents an overview of the survey results for Owned and Managed companies. Seventy-five percent of respondents to the initial survey fell into this type, offering a richer data set to report on. The results offer a glimpse into some very interesting pieces of data the survey has produced.

Wide IT spend variations exist among industries, with Banking and Financial Services leading at six percent, Media and Entertainment at 3.7 percent, and Distribution with the lowest reported figure: 1.1 percent. As the table below demonstrates, the median spend for hospitality during the same period was 1.32 percent, two-tenths of a percent higher than the lowest-spending industry included in the 2006/07 Gartner Information Week IT Staffing and Spending Report.

Other interesting numbers in the chart are available to the industry for the first time including the breakout of Median IT Operating Budget Per Room ($541) and the Median Number of Rooms Supported Per IT FTE (281).

The following chart looks at a breakdown of IT operating budgets across various classifications of spending stratified by companies that spend less than one percent of revenue on IT, one to two percent, and more than two percent.

Conclusion

These results are from the first year of the survey; the 2007 Hospitality Industry IT Benchmarking Survey under way will give the richer data set needed for expanded analysis of the drivers for spending, such as improving employee productivity, operational efficiency and customer satisfaction.


Sally Kelly is senior manager of KPMG LLP. Richard Siegel is president and publisher of Hospitality Upgrade. For a copy of the 2005 Benchmarking Survey results or to participate in the 2007 Benchmarking Survey contact rich@hospitalityupgrade.com.


For further information on The Benchmark methodology, data collection and analysis process contact sakelly@kpmg.com.

ASP/WEB-ENABLED SOFTWARE CRS F&B accounting Activities scheduling Timeshare/resort management Corporate reporting POS Hosting Back-office accounting PMS Maintenance/facilities management Sales and marketing/event management
Agilysys — Circle 101
Amadeus — Circle 102
Aptech Computer Systems — Circle 107
AutoClerk — Circle 108
BarTech Systems — Circle 109
Birch Street Systems — Circle 111
BookingCenter — Circle 114
Card Scanning Solutions — Circle 117
Catalyst Technology — Circle 118
Centrada Solutions — Circle 119
(Ez) Revenue Management — Circle 135
Genares Worldwide — Circle 143
GuestWare — Circle 148
Hotel Concepts — Circle 150
IDT Group — Circle 153
Innes Systems — Circle 155
InnPoints Worldwide — Circle 157
IQubz — Circle 160
IQWare — Circle 161
Micros Systems — Circle 171
Milestone Internet Marketing — Circle 172
Mintek Mobile Data Solutions — Circle 174
M-Tech — Circle 176
Multi-Systems Inc. — Circle 177
Newmarket International — Circle 179
Northwind Maestro — Circle 180
Novexsys — Circle 181
Pegasus Solutions — Circle 190
Phase2 International — Circle 191
PriZem International — Circle 196
SoftBrands — Circle 213
SynXis — Circle 215

WEB MANAGEMENT Website design Website maintenance Website analysis Search engine optimization Distribution channel management Data mining Linkage management E-mail list services E-mail campaign management Booking engine development Pay-per-click campaign management Remote updated local website access
Amadeus — Circle 102
Amerisafe Industries — Circle 105
Aptech Computer Systems — Circle 107
Autoclerk — Circle 108
Booking Center — Circle 114
Digital Alchemy — Circle 128
Energy Authority Internat'l — Circle 131
EZYield — Circle 136
Fire2Wire — Circle 138
Genares Worldwide — Circle 143
IDT Group — Circle 153
Innes Systems — Circle 155
Inn Points Worldwide — Circle 157
IQubz — Circle 160
IQWare — Circle 161
Keylink Solutions — Circle 233
Lodging Interactive — Circle 167
Micros Systems — Circle 171
Milestone Internet — Circle 172
Multi-Systems Inc. — Circle 177
Northwind Maestro — Circle 180
Passkey — Circle 232
Pegasus Solutions — Circle 190
Phase2 International — Circle 191
Resort Media Group — Circle 200
Safety NetAccess — Circle 205
Sceptre Hospitality Resources — Circle 208
SynXis — Circle 215
Tantus Networks — Circle 216
TIG Global — Circle 234
Topaz Hotel Services — Circle 223
TravelCLICK — Circle 224
Vizergy — Circle 227

Agilysys, Inc.
11545 Wills Road
Alpharetta, GA 30004
800-241-8768 770-462-3241
www.agilysys.com/hospitalityBenchmarking IT Expenditures
Hospitalitynews@agilysys.com

AltiusPAR
2202 Post Oak Ct., #100A
Corinth, TX 76210
940-497-5300 Fax 940-497-5301
www.altiuspar.com

Amadeus Hospitality Business Group/North America
1 Corporate Drive, #406
Shelton, CT 06484
203-925-1701 Fax 203-925-5884
www.amadeus.com
hospitalitymarketing@amadeus.com

Amerisafe Industries
12800 N.W. 38th Ave
Miami, FL 33054
305-477-4222 Fax 305-477-4050
www.ameriworld.com
iebenburg@ameriworld.com

Applied Media Technologies Corp.
4091 AMTC Center Drive
Clearwater, FL 33764
800-741-2682 Fax 727-531-3965
www.amtc.com cburton@amtc.com

Aptech Computer Systems, Inc.
135 Delta Drive
Pittsburgh, PA 15238
412-963-7440 Fax 412-963-9799
www.aptech-inc.com
vueinfo@aptech-inc.com
See ad on page 12

Argon Technologies
P.O. Box 875
Greenville, TX 75403
903-455-5036 Fax 903-455-2115
www.argontech.net
coelhosk@argontech.net

AutoClerk, Inc.
936 Dewing Ave, Ste. G
Lafayette, CA 94549
925-871-1819 Fax 925-284-3423
www.AutoClerk.com Sales@autoclerk.com

Bartech Systems
International
6165 Harrison Drive, #4
Las Vegas, NV 89120
702-369-5550 Fax 702-897-3954
www.bartech.com
rcallara@bartech.com

Birch Street Systems
3737 Birch Street
Newport Beach, CA 92660
949-567-7045 Fax 949-660-1545
www.birchstreet.net

Blizzard Internet Marketing, Inc.
1001 Grand Avenue, #203
Glenwood Springs, CO 81601
970-928-7875 Fax 970-928-7874
www.blizzardinternet.com
info@blizzardinternet.com

Blue Square Studios
21410 North 9th Ave., #143
Phoenix, AZ 85027
623-466-6600 Fax 623-466-6601
www.bluesqstudios.com
echapman@bluesqstudios.com

BookingCenter
14945 Coleman Valley Rd.
Occidental, CA 95465
707-874-3922
www.bookingcenter.com
info@bookingcenter.com

Brandstand Products
1761 International Parkway, #135
Richardson, TX 75081
972-783-2798 Fax 972-783-9722
www.brandstandproducts.com
kkritz@txsdesign.com

Brother International Corp.
100 Somerset Corporate Blvd.
Bridgewater, NJ 08807
866-455-7713
www.brother.com
dcummins@brother.com
See ad on page 55

Capton, Inc.
601 Montomery St., #700
San Francisco, CA 94111
415-332-6410 Fax 415-358-4008
www.captoninc.com
tjames@captoninc.com

Card Scanning Solutions
10350 Santa Monica Blvd., # 330
Los Angeles, CA 90025
310-691-8920
www.card-reader.com
info@card-scan.com
See ad on page 36

Cendyn
1515 N. Federal Highway, #204
Boco Raton, FL 33432
561-750-6795 Fax 561-750-3173
www.cendyn.com
rmagliozzi@cendyn.com

Clairvoyix
7185 Pollock Drive
LasVegas, NV 89119
877-866-8693 Fax 702-974-0655
www.clairvoyix.com
eric.madsen@clairvoyix.com

Comcast Cable Communications
Management, LLC
1500 Market St., West Tower
Philadelphia, PA 19102
215-320-2809 Fax 215-320-7903
www.comcastone.com
tara_dunning@cable.comcast.com

The Concierge Assistant
28720 Roadside Drive, #276
Agoura Hills, CA 91301
818-865-0006 Fax 818-597-2389
www.goldkeysolutions.com
newt@goldkeysolutions.com

CondotelWare
855 W 300N
Kaysville, UT 84010
801-444-3113 Fax 801-444-3143
www.condotelware.com
allen.rice@condotelware.com
See ad on page 67

Culinary Software Services/ChefTec
1900 Folsom St., #210
Boulder, CO 80302
303-447-3334 Fax 303-786-9776
www.cheftec.com
info@culinarysoftware.com

Data Plus, Inc.
91 Tyngsboro Rd.
N. Chelmsford, MA 01886
978-888-6300 Fax 978-888-0161
www.dphs.com lms@dphs.com

Datavision Technologies
860 Marina Dr.
Weston, FL 33327
954-385-0525
www.datavisiontech.com
schary@datavisiontech.com

Digital Alchemy
992A Winscott Rd.
Benbrook, TX 76126
817-249-0757
Fax 817-887-1355
www.data2gold.com
dhay@data2gold.com

DIRECTV, Inc.
2230 E. Imperial Highway, Bldg. R8
El Segundo, CA 90245
310-964-5268 Fax 310-964-3235
www.directv.com/lodging

Dometic Corp.
2320 Industrial Parkway
Elkhart, IN 46516
800-301-8118 Fax 574-294-3369
www.minibar.com
lodging@dometicusa.com
See ad on page 79

Dovarri
5718 Westheimer, #1440
Houston, TX 77057
713-273-6880 Fax 713-273-6881
www.dovarri.com info@dovarri.com

EasyConnectPC
89 Auburn St., # 1217
Portland, ME 04103
800-816-8571 Fax 207-797-0444
www.easyconnectpc.com
bking@easyconnectpc.com

Eleven Wireless
2828 SW Corbett Ave., #211
Portland, OR 97201
503-222-4321 Fax 503-296-2907
www.elevenwireless.com
josh.friedman@elevenwireless.com

Energex
911-6081 No. 3 Rd.
Richmond, BC V6Y-2B2 CANADA
866-287-1836 Fax 604-214-7814
www.energexinc.com
sales@energexinc.com

Energy Eye, Inc.
9833 Pacific Heights Blvd.
San Diego, CA 92121
858-202-0001 Fax 858-202-0008
www.energy-eye.com
info@energy-eye.com

Epicor Software Corporation
18200 Von Karman Ave., #1000
Irvine, CA 92612
949-585-4000 Fax 949-585-4494
www.epicor.com e.info@epicor.com

Extenway Solutions, Inc.
500 Blv. Morgan, #100
Baie d'Urfe, Quebec H9X 8V1 CANADA
514-694-1916 Fax 514-694-4280
www.extenway.com
fee.guillemette@extenway.com

Fire2Wire
5462 Pirrone Rd.
Salida, CA 95368
800-905-FIRE Fax 209-545-1469
www.fire2wire.com wmoreno@fire2wire

Four Winds Interactive
6355 Joyce Drive
Arvada, CO 80403
720-974-3193 Fax 720-890-8008
www.fourwindsinteractive.com
gsmith@fourwindsinteractive.com

FSR Inc.
244 Bergen Blvd.
West Paterson, NJ 07424
973-785-4345 Fax 973-785-3318
www.fsrinc.com sales@fsrinc.com

Galaxy Hotel Systems
15621 Red Hill Ave., Ste 100
Tustin, CA 92780
714-258-5800 Fax 714-247-4777
www.galaxyhotelsystems.com
sales@galaxyhotelsystems.com

Gatesix, Inc.
22601 N. 19th Ave., # 214
Phoenix, AZ 85027
623-572-7725 Fax 623-572-7720
www.gatesix.com parag@gatesix.com

GBCblue
3123 NW Industrial St.
Portland, OR 97210
503-416-7819 Fax 503-241-9078
www.gbcblue.com kyork@gbcblue.com
See ad on page 80

GenaRes
2555 SW Grapevine Parkway, #200
Grapevine, TX 76051
817-722-2800 817-442-0600
www.generes.com ray@generes.com

Global Card Services
520 N. Semoran Blvd. #200
Orlando, FL 32807
407-206-7700 Fax 407-206-3050
www.globalcardservices.com
info@globalcardservices.com

GoConcierge.net
15433 Ventura Blvd
Sherman Oaks, CA 91403
818-263-8993 Fax 818-263-8998
www.goconcierge.net/home
adam@goconcierge.net

Goodman Company L.P.
Amana Brand PTACS
1810 Wilson Parkway
Fayetteville, TN 37334
931-438-3521 Fax 931-438-2279
www.amana-ptac.com
tom.guffey@amanahvac.com
See ad on page 53

Green Suites International
1777 West Arrow Route, # 402
Upland, CA 91786
909-920-1277 Fax 909-920-1218
www.greensuites.com
sales@greensuites.com

Guest Direct
714 Spirit 40 Park Drive, #100
Chesterfield, MO 63005
800-332-3756
Fax 800-326-4249
www.guestdirect.com
info@customerdirect.com

Guestroom Solutions
1954 First Street, #174
Highland Park, IL 60035
847-748-2565 Fax 847-748-2566
www.guestroomsolutions.com
jim@guestroomsolutions.com

Guest-Tek
#240, 3030 3rd Ave NE
Calgary, Alberta T2S 1N5 CANADA
403-509-1010 Fax 403-509-1011
www.guest-tek.com
info@guest-tek.com

GuestWare
P.O. Box 2393
Seattle, CA 98109
206-233-0110 Fax 206-233-0345
www.guestware.com
sales@guestware.com

Home Box Office
1100 Avenue of the Americas
New York, NY 10036
212-512-1376 Fax 212-512-1765
www.homeboxoffice.com
judi.hank@hbo.com
See ad on page 7

Hospitality Safe Corporation
10214 NW 47th St.
Sunrise, FL 33351
954-749-5331 Fax 954-827-0557
www.inroomsafe.com
safes@mindspring.com
See ad on page 4

Hotel Information Systems
26110 Enterprise Way, # 200
Lake Forest, CA 92630
949-598-6000 Fax 949-598-6324
www.hotelinfosys.com
info@hotelinfosys.com
See ad on page 72

iBAHN
10757 S. River Front Parkway, # 300
Salt Lake City, UT 84095
801-563-2000 Fax 801-563-9999
www.ibahn.com
salesrep@ibahn.com
See ad on page 49

ICSS
45 River Road, Ste. 301
Flemington, NJ 08822
888-767-4277 Fax 908-782-2086
www.inn-client.com info@inn-client.com

IDeaS
1650 W. 82nd St.
Minneapolis, MN 55431
952-698-4200 Fax 952-698-4299
www.ideas.com info@ideas.com

The IDT Group
161 Leverington Ave., # 1003
Philadelphia, PA 19127
215-487-3102 Fax 215-487-3110
www.idthospitality.com
hrivkin@idthospitality.com

InfoGenesis
1351 Holiday Hill Rd
Santa Barbara, CA 93117
800-242-5434 Fax 805-681-8609
www.infogenesis.com
posinfo@infogenesis.com
See ad on page 63

Ingersoll Rand/Recognition
Systems
1520 Dell Ave.
Campbell, CA 95008
408-341-4145 Fax 408-341-4101

INNCOM International, Inc.
277 West Main Street
Niantic, CT 06357
860-739-4468 Fax 860-739-4460
www.inncom.com
chris.manthous@inncom.com
See ad on page 20

InnerWireless, Inc.
1155 Kas Drive, #200
Richardson, TX 75081
972-479-9898 Fax 972-479-9625
www.innerwireless.com
sales@innerwireless.com

Innes Systems
P. O. Box 820
Larchmont, NY 10538
914-834-3304 Fax 914-834-3646
www.innessystems.com
info@innessystems.com

Intellix Media
209 E. Alameda Ave. #202
Burbank, CA 91502
818-566-7766 Fax 818-566-7736
www.intellixmedia.com
Kevin@intellixmedia.com

InTouch Digital Systems, Inc.
1825 W. Walnut Hill Lane, #101
Irving, TX 75038
888-205-7845 Fax 214-596-1203
www.intouchdigital.com
randal.barrick@intouchdigital.com

IQWare, Inc.
600 W. Hillsboro Blvd., # 201
Deerfield Beach, FL 33441
954-698-5151 Fax 954-698-5158
www.iqwareinc.com
fgreffard@iqwareinc.com
See ad on page 26

Janus Computerized Displays
12000 28th St., North
St. Petersburg, FL 33716
727-531-4000 Fax 727-531-3531
www.janusdisplays.com
Info9@janusdisplays.com

KABA Lodging Systems
7301 Decarie Blvd.
Montreal, QC H4P 2G7 CANADA
877-468-3555 Fax 514-735-8707
www.kabalodging.com
info@kim.kaba.com

Keylink Solutions
21707 Hawthorne Blvd., #205
Torrance, CA 90503
800-557-8334
www.keylinksolutionsinc.com
rbasulto@keylinksolutionsinc.com
See ad on page 62

LG Electronics (Zenith)
2000 Millbrook Drive
Lincolnshire, IL 60069
800-228-1236 Fax 847-941-8763
www.lgcommercial.com
michael.kosla@lge.com
See ad on page 57

LodgeNet Entertainment Corp.
3900 W. Innovation St.
Sioux Falls, SD 57107-7002
888-563-4363 Fax 605-988-1511
www.lodgenet.com sales@lodgenet.com
See ad on page 39

Lodging Interactive
2001 Route 46, #310
Parsippany, NJ 07054
973-402-4970 Fax 877-833-7375
www.lodginginteractive.com
info@lodginginteractive.com

Lodging Technology Corp.
P.O. Box 7919
Roanoke, VA 24019
540-362-7500 Fax 540-366-6521
www.lodgingtechnology.com
info@lodgingtechnology.com
See ad on page 35

Lorica Solutions
275 North Pointe Parkway
Amherst, NY 14228
716-250-3200
www.loricasolutions.com
joeb@loricasolutions.com

Merlot Communications
6 Berkshire Blvd.
Bethel, CT 06801
203-730-1791 Fax 203-730-1797
www.merlotcom.com
mbrandon@merlotcom.com

Metromedia Software, Inc.
810 Seventh Avenue, 29th fl.
New York, NY 10019
212-619-4800 Fax 212-619-3747
www.metromediasoftware.com
phb@metromediasoftware.com

Metropolis Technologies Inc.
6278 N. Federal Highway #413
Fort Lauderdale, FL 33308
954-941-1010 Fax 954-301-0819
www.metropolis.com
edalton@metropolis.com

Micros Systems
7031 Columbia Gateway Drive
Columbia, MD 21046
443-285-6000 Fax 443-583-2505
www.micros.com info@micros.com
See ad on pages 44-45

Minibar Systems
7340 Westmore Road
Rockville, MD 20850
301-354-5056
Fax 301-309-1115
www.minibar.ch
Espen.andersen@minibarNA.com
See ad on page 77

Mintek Mobile Data Solutions
1022 Main Street, Unit A
Dunedin, FL 34698
800-789-7226 Fax 727-736-2711
www.mintek.com info@mintek.com

MIWA Lock Co. Ltd.
39 W 835 Midan Drive Unit E
Elburn, IL 60119
888-412-9750 Fax 630-845-1244
www.miwalock.com sales@miwalock.com
See ad on page 43

Motorola
1000 Abernathy Road, # 1700
Atlanta, GA 30328
770-673-5244
www.motorola.com
Rafael.rivera@motorola.com
See ad on page 3

M-Tech
9941 W. Jessamine St.
Miami, FL 33157
305-256-0429 Fax 305-254-5900
www.m-tech.com sales@m-tech.com

Multi-Systems, Inc. (MSI)
7600 N. 15th St., #250
Phoenix, AZ 85020
800-331-7890 Fax 602-861-3711
www.msisolutions.com
bridget.oliva@msisolutions.com

NEC Unified Solutions
6635 N. State Highway 161
Irving, TX 75039
214-262-6000 Fax 214-262-2586
www.necunified.com
adittman@necunified.com

Newmarket International
135 Commerce Way
Portsmouth, NH 03801
603-436-7500 Fax 603-436-1826
www.newmarketinc.com
salesinfo@newmarketinc.com
See ad on page 47

Northwind-Maestro Property
Management Solutions
60 Renfrew Drive, #235
Markham, ON L3R 0E1 CANADA
905-940-1923 Fax 905-940-1925
www.maestropms.com
info@maestropms.com

nSTREAMS Technologies Inc.
209 E. Java Drive
Sunnyvale, CA 94089
408-734-8889 Fax 408-734-8886
www.nstreams.com lindai@nstreams.com

NXTV, Inc.
5700 Canoga Ave., #150
Woodland Hills, CA 9136
818-227-1225 Fax 818-226-3947
www.nxtv.com sales@nxtv.com

On Command
4610 S. Ulster St.
Denver, CO 80237
720-873-3200
www.oncommand.com

Onity
2100A Nancy Hanks Drive
Norcross, GA 30071
770-447-4105 Fax 770-448-6305
www.onity.com moreinfo@onity.com
See ad on page 1

Panasonic Corporation
of North America
One Panasonic Way
Secaucus, NJ 07094
www.panasonic.com
See ad on page 37

PAR Springer-Miller Systems
P.O. Box 1547 782 Mountain Rd.
Stowe, VT 05672
802-253-7377 Fax 802-253-7557
www.springermiller.com
Amanda_wisell@Springermiller.com

Passkey
180 Old Colony Ave.
Quincy, MA 02170
617-237-8200 Fax 617-328-1212
www.passkey.com
marketing@passkey.com
See ad on page 51

Pegasus Solutions, Inc.
8350 N. Central Expressway #1900
Dallas, TX 75206
214-234-4000 Fax 214-234-4040
www.pegs.com
sales@pegs.com

Petters Hospitality & Entertainment
Group
505 S. Flagler Dr., #700
West Palm Beach, FL 33401
561-202-2951
www.pettersgroup.com
kim.honig@pettersgroup

Philips Business Display Solutions
64 Perimeter Center East
Atlanta, GA 30346
866-273-7753 Fax 770-821-3143
www.bds.philips.com
lauren.rotchford@philips.com
See ad on cover 4

PhoneSuite
2150 W. 6th Ave, Unit D
Broomfield, CO 80020
800-245-9933 Fax 303-465-0227
www.phonesuite.com
sales@phonesuite.com

Pineapple Hospitality, Inc.
5988 Mid Rivers Mall Drive
St. Charles, MO 63304
636-922-2285 Fax 636-441-6881
www.pineapplehospitality.net
ray@pineapplehospitality.net

PriZem, Inc.
Gracie Station P.O. Box 1144
New York, NY 10028-0008
212-327-2400 Fax 914-637-1775
www.prizem.com
sales@prizem.com

PSG Controls, Inc.
1225 Tunnel Rd.
Perkasie, PA 18944
215-257-3621 Fax 215-257-4288
www.psgcontrols.com
sales@psgcontrols.com
See ad on page 69

RedSky IT
1 Cragwood Road
South Plainfield, NJ 07080
908-941-1300 Fax 908-941-1312
www.redskyit.com/us
us.enquiry@redskyit.com

ResortSuite
2275 Lakeshore Blvd. W., # 301
Toronto, ON M8V 3Y3 CANADA
866-4RSUITE Fax 416-352-5511
www.resortsuite.com
info@resortsuite.com

RoomConX, Inc.
4340 Von Karman Ave., #137
Newport Beach, CA 92660
949-270-2225 Fax 949-270-3678
www.roomconx.com
dpatel@roomconx.com

RoomLinX, Inc.
2150 W. 6th Ave., Unit D
Broomfield, CO 80020
303-544-111 Fax 303-544-1110
www.roomlinx.com
esutterfield@roomlinx.com

Safemark Systems
2101 Park Center Drive, #125
Orlando, Fl 32835
800-255-8818 Fax 407-299-7635
www.safemark.com
jfoley@safemark.com

Saflok
1950 Austin Drive
Troy, MI 48088
877-272-3565 Fax 248-680-8468
www.saflok.com info@saflok.com

Scitec
1212 E. University Ave.
Urbana, IL 61802
217-384-6041 Fax 217-384-6501
www.scitecinc.com
info@scitecinc.com

Secure-Res
4237 Salisbury Rd. North, #205
Jacksonville, FL 32216
904-389-1130 Fax 904-899-5809
www.secure-res.com
sales@secure-res.com

Security Innovations
3541 Challenger St.
Torrance, CA 90503
310-303-3600 Fax 310-638-6204
btakahashi$1pcsc.com

Sharp Electronics Corp.
1 Sharp Plaza
Mahwah, NJ 07430
800-BE-SHARP
www.sharpusa.com/hospitality
vmg@sharpusa.com

The Sharper Image
350 The Embarcadero 6th Floor
San Francisco, CA 94105
702-434-2000 Fax 702-434-2100
www.sharperimage.com
rmccluney@sharperimage.com

Shift4 Corporation
1491 Center Crossing Rd.
Las Vegas, NV 89144
702-597-2480 Fax 702-597-2499
www.shift4.com info@shift4.com

Showtime Networks, Inc.
980 Hammond Drive, # 725
Atlanta, GA 30328
770-396-1333 Fax 770-396-7946
www.sho.com
specialmarkets@showtime.net
See ad on page 25

ShuttlePoint
28811 Placida
Laguna Niguel, CA 92677
949-363-5312 Fax 949-495-0434
www.shuttlepoint.com
greg@shuttlepoint.com
See ad on page 67

SoftBrands
Two Meridian Crossings
Minneapolis, MN 55423
612-851-1500
www.softbrands.com
hosp.info@softbrands.com

Sprint Nextel
2001 Edmund Halley Drive
Reston, VA 20191
703-433-4000
www.sprint.com

StayOnline
120 Interstate North Parkway, #160
Atlanta, GA 30339
770-933-0600 Fax 770-933-2070
www.stayonline.net
info@stayonline.net

SuiteSpeed, Inc.
287 Century Circle, #101
Louisville, CO 80027
303-544-1111 Fax 303-544-1110
www.suitespeed.com
info@suitespeed.com

SVI Systems
1520 W. Altorfer Dr.
Peoria, IL 61615
309-272-5000 Fax 309-272-5124
www.svi.com sales@svi.com

SynXis
3150 Sabre Drive
Southlake, TX 76092
682-606-4000 Fax 682-606-7859
www.synxis.com
carol.levitt@synxis.com

TeleAdapt, Inc.
1315 Greg Street, #110
Sparks, NV 89431
775-355-8585 Fax 775-324-6656
www.teleadapt.com
info@teleadapt.com

Teledex
6311 San Ignacio Avenue
San Jose, CA 95119
408-363-3100 Fax 408-363-3136
www.teledex.com sales@teledex.com
See ad on page 5

TeleMatrix, Inc.
5025 Galley Rd.
Colorado Springs, CO 80915
719-638-8821 Fax 719-638-8757
www.telematrixusa.com
sales@telematrixusa.com

Telkonet
20374 Seneca Meadows Parkway
Germantown, MD 20876
410-682-5300 Fax 410-682-5301
www.telkonet.com
dmcclelland@telkonet.com
See ad on page 66

TIG Global
5550 Friendship Blvd., Suite T100
Chevy Chase MD 20815
301-841-4700 Fax 302-841-4750
www.TIGglobal.com
zmcdermott@TIGglobal.com
See ad on page 70

TimeLox
631 International Parkway
Richardson, TX 75081
972-692-3167 Fax 214-292-7367
www.timelox.com
rwalker@vcegroup.com

Time Warner Cable Business Class
13241 Woodland Park Road
Herndon, VA 22201
866-TWC-4BIZ
www.twcbc.com

Toner Cable Equipment, Inc.
969 Horsham Rd.
Horsham, PA 19044
800-523-5947 Fax 215-675-7543
www.tonercable.com
info@tonercable.com

Topaz Hotel Services
360 22nd St. #300
Oakland, CA 94612
877-320-2705 Fax 510-628-3625
www.topazhotelservices.com
sales@topazmail.com

TravelCLICK
300 North Martingale, #500
Schaumburg, IL 60173
847-969-0820 Fax 847-585-5117
www.travelclick.net
salesinfo@travelclick.net
See ad on page 37

UniFocus
1330 Capital Parkway
Carrollton, TX 75006
972-512-5100 Fax 972-512-5099
www.unifocus.com
marketing@unifocus.com
See ad on page 59

USA Technologies, Inc.
100 Deerfield Lane, #140
Malvern, PA 19355
610-989-0340 Fax 610-989-0344
www.usatech.com
cledesma@usatech.com
See ad on page 32

US LEC
Morrocroft 111
6801 Morrison Blvd.
Charlotte, NC 28211
704-319-1942 Fax 704-602-1942
www.uslec.com
bcrenshaw@uslec.com

Vertical Systems, Inc.
155 P. Moffett Park Drive
Sunnyvale, CA 94087
408-752-8100 Fax 408-752-8102
www.ver-sys.com
shaukat@ver-sys.com
See ad on page 76

VingCard Elsafe
631 International Parkway
Richardson, TX 75081
972-692-3167 Fax 214-292-7367
www.vingcard.com
rwalker@vcegroup.com
See ad on page 73

Visual One Systems
7361 Calhoun Place # 301
Rockville, MD 20855
301-926-2500 Fax 301-926-0001
www.visualonesystems.com
sales@v1s.com

Wayport, Inc.
4509 Friedrich Lane
Building 3, #300
Austin, TX 78744
888-WAY-PORT Fax 512-519-6150
www.wayport.net
hotelinfo@wayport.net

White Wolf Software
P.O. Box 545
Middletown, CA 95461
707-987-4597 Fax 707-987-4598
www.epicsoftware.net
info@epicsoftware.net

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