CURING HOUSEKEEPING HEADACHES
Teresa Snyder can't think of one downside to outsourcing the housekeeping services at the two neighboring properties she manages: a Quality Suites and Super 8 in Denver.
She ticks off a list of benefits: “Basically, they completely take care of all the housekeeping functions, from hiring and supplies to inventory and payroll. We realized an average savings of $5,000 a month, and it certainly frees up my time.“
The properties were a test site that started three years ago for a new service that teams consumer products giant Procter & Gamble with Coverall Cleaning Concepts, a commercial cleaning franchise organization, to offer Procter & Gamble Professional Services.
The service handles all aspects of housekeeping management functions, including in-room cleaning, laundry, payroll and workers compensation. It hires, trains and manages staff — many of whom come from the hotel's original in-house team. Hotels are charged monthly and contracts can be terminated with 30 days notice.
Lori Jones of US Motels was among the first hoteliers in Denver to use the service, though she admits being skeptical at first. “After six months, they had my hotels looking great. “Quality assurance scores have increased and my GM has the time to take care of her guests.“
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