Security used to mean safes and locks. Today, it has much to do with guarding against cyber thieves eager to use a person's identity for illegal purposes. Harvey Ewing, senior director of information technology security for Accor North America has forged a strategy called defense in depth, or DID. “We're trying to be proactive with our consumer data,” he says. “When we request name, address and credit card number, our goal is to keep that data as secure as possible.”

To make the customer feel secure and meet regulatory requirements, Accor North America uses encryption.

“You create a jumble of characters and letters from something that once had significance, like a credit card number or a message. An electronic key has the ability to scramble and descramble the message.”

To accomplish that, Accor turns to RSA, a firm that provides the foundation to allow encryption between all of Accor's systems. “The trick is to share the key between a property and a central reservations system so they can share data,” Ewing says.

Become familiar with federal, state and credit-card industry security requirements. It's expensive to implement technology allowing “your systems to exchange information,” Ewing says, “but it's well worth it.”

More than 20 states have adopted legislation requiring notification of customer data loss, and “the goal for Accor is never to lose any information in the first place,” he says.

Reprints and Licensing
© 2014 Penton Media Inc.

Acceptable Use Policy
blog comments powered by Disqus

Most Recent

More Recent Articles

Career Center

Quick Job Search
Enter Keyword(s):
Enter a City:

Select a State:

Select a Category:
Franchise Fact File Top Brands
Brand Company Basics Top Management Companies
Owners & Operators Industry Consultants
Industry Associations Industry Events
Design Firms Purchasing Companies
Top Ownership Groups

Click here to view all of the Lodging Hospitality Photo Galleries

Accor Best Western
Carlson Rezidor Choice
Hilton Hyatt
IHG La Quinta
Marriott Starwood
Vantage Wyndham

Free Product Information
News and Trends for the Hotel, Motel, and Hospitality Markets.

Lodging Hospitality eReport
Lodging Hospitality electronic newsletters are FREE to requested subscribers.

Lodging Hospitality Resource Center
The Lodging Hospitality Resource Center is the ultimate resource to find products and services to build, equip, and renovate hotels, motels and resorts.

Subscribe / Renew
Visit our subscription center to subscribe or renew your subscription to Lodging Hospitality.

Visit our webinars page to view all our upcoming and on demand webinars.

Visit our White Papers page to view all our current White Papers.