Fairmont Rolls Out Kiosks

Fairmont Hotels & Resorts, the innovative Toronto-based chain, is breaking new ground with the introduction of self-service lobby kiosks guests can use for a variety of tasks, including check-in and check-out. They can also use the units to instantly enroll in the brand's guest loyalty program, Fairmont President's Club.

The chain's flagship property, the Fairmont Royal York in Toronto, will be first to get the new machines, followed by other North American properties later in the year.

Borrowing a page from airline check-in kiosks, the Fairmont units will allow guests with pre-confirmed reservations to select their room from a graphical map of the hotel.

To serve guests who have problems or questions, guest service agents will be close to the units. They will be equipped with wireless computer tablets linked directly to the hotel's PMS. Guests can also use the kiosks to electronically check in and get a boarding pass for any Air Canada flight.

Another feature tailored to group business will enable meeting planners to include customized welcome messages and updated meeting agendas for members of their groups. The guest can print the information at the kiosk.

Reprints and Licensing
© 2014 Penton Media Inc.

Acceptable Use Policy
blog comments powered by Disqus

Most Recent

More Recent Articles

Career Center

Quick Job Search
Enter Keyword(s):
Enter a City:

Select a State:

Select a Category:

Franchise Fact File Top Brands
Brand Company Basics Top Management Companies
Owners & Operators Industry Consultants
Industry Associations Industry Events
Design Firms Purchasing Companies
Top Ownership Groups  


Click here to view all of the Lodging Hospitality Photo Galleries

Accor Best Western
Carlson Rezidor Choice
Hilton Hyatt
IHG La Quinta
Marriott Starwood
Vantage Wyndham

Free Product Information
News and Trends for the Hotel, Motel, and Hospitality Markets.

Lodging Hospitality eReport
Lodging Hospitality electronic newsletters are FREE to requested subscribers.

Lodging Hospitality Resource Center
The Lodging Hospitality Resource Center is the ultimate resource to find products and services to build, equip, and renovate hotels, motels and resorts.

Subscribe / Renew
Visit our subscription center to subscribe or renew your subscription to Lodging Hospitality.

Visit our webinars page to view all our upcoming and on demand webinars.

Visit our White Papers page to view all our current White Papers.