GoConcierge Helping CA Hyatt

The concierge operations solution GoConcierge is increasing guest satisfaction at the 517-room Hyatt Regency Huntington Beach Resort and Spa near Los Angeles, reports Jan Charrier, concierge supervisor.

The property has used GoConcierge since it opened two years ago. Concierges particularly enjoy the software's Guest Task Calendar, using the color-coded system to track guest reservations and other tasks. According to Charrier, the color coding is key.

“The next shift coming in automatically knows what is going on,” he says. “It ensures that whatever the guest wanted done is getting done. I don't recall ever getting a complaint that something was not done.”

GoConcierge also is used at Camp Hyatt, the children's program. GoConcierge eliminates log books and other paper-based processes that would slow down a property that often runs at 100-percent occupancy, Charrier says.

Reprints and Licensing
© 2014 Penton Media Inc.


Acceptable Use Policy
blog comments powered by Disqus

Most Recent

More Recent Articles

Career Center

Quick Job Search
Enter Keyword(s):
Enter a City:

Select a State:

Select a Category:



http://lhonline.com/images/bulk_tv_logo.jpg
Franchise Fact File Top Brands
Brand Company Basics Top Management Companies
Owners & Operators Industry Consultants
Industry Associations Industry Events
Design Firms Purchasing Companies
Top Ownership Groups  


http://lhonline.com/images/bulk_tv_logo.jpg

Click here to view all of the Lodging Hospitality Photo Galleries



Accor Best Western
Carlson Rezidor Choice
Hilton Hyatt
IHG La Quinta
Marriott Starwood
Vantage Wyndham







Free Product Information
News and Trends for the Hotel, Motel, and Hospitality Markets.

Lodging Hospitality eReport
Lodging Hospitality electronic newsletters are FREE to requested subscribers.

Lodging Hospitality Resource Center
The Lodging Hospitality Resource Center is the ultimate resource to find products and services to build, equip, and renovate hotels, motels and resorts.

Subscribe / Renew
Visit our subscription center to subscribe or renew your subscription to Lodging Hospitality.

Webinars
Visit our webinars page to view all our upcoming and on demand webinars.

Whitepapers
Visit our White Papers page to view all our current White Papers.