High-Tech Haven
Welcome to the ultimate techie's delight — a roomful of the latest high-tech toys, tools and wizardry, available to a select audience of guests by courtesy of Hilton Hotels Corp.
Unlike the Room of the Future, its predecessor of a few years back, Hilton's newly designed Hilton Technology Room will evolve with rapidly changing developments in the industry. It serves as a fully functioning laboratory for product introductions and aims to gather customer feedback on new and emerging technologies. The room, in the University Wing of the Hilton Garden Inn LAX/El Segundo, CA, is open to guests on an invitation basis.
“The Technology Room is designed to continually evolve by integrating the latest advancements in entertainment, communications and rest into a seamless guest experience,” says Patrick Terwilliger, senior vice president of design, construction and purchasing for Hilton. “In its current iteration, it blends high-tech features into a luxurious guestroom setting, enabling us to gain insight into how guests interact with the technology and which pieces would be appropriate for our hotels.”
BELLS AND WHISTLES
A first glance reveals the Technology Room's bed positioned at a 45-degree angle; a sweeping expanse of granite for the desk element; clean, modern lines; a prominent, upholstered headboard and dramatic lighting.
The entertainment and communications centerpiece is a 16 × 9 format, 70-inch advanced front projection screen complemented by a Bose home theater system. The Lifestyle 28 Series II home entertainment system offers five-channel surround sound and includes an integrated progressive scan DVD/CD player and AM/FM tuner.
The video system includes a front projector, nestled in a ceiling-mounted enclosure and electronics for video signal processing and switching. The wall-mounted screen is optimized for color, contrast and viewing angles, to provide a fine image even in a well-lighted room. Digital satellite and high-definition channels, digital music channels and on-demand movies are fed into the room.
An AMX Touch Panel wireless remote control unit serves as the “brains” of the room. It centrally controls most of the room's devices, including the stereo, televisions, automated climate control, window coverings, lighting, security camera and housekeeping status. With the touch of a menu screen, guests can control the digital media, change the climate control, adjust the lighting to the mood and view visitors at the door via an on-screen display. The concept of “Do Not Disturb” is taken to a new level with the ability to adjust the electronic housekeeping alert via the touch panel without even having to get out of bed. Another panel, wall-mounted between sink and tub, controls the bathroom TV.
The bed substitutes a system of air baffles for a conventional bed. It continually adjusts to body contours and an articulated slat foundation allows guests to find just the right position.
Several traditional features enhance guest comfort, including a mini -refrigerator with electronic compressor-less technology and a single-cup gourmet coffee maker. An illuminated glass curtain separates the wet bar and entryway from the guestroom, enabling guests to customize parts of the room. Guests can store valuables in the biometric safe using their fingerprints to lock and unlock it.
The bathroom mirror contains a de-fogging membrane and the shower has four automated jets and a digital display. The hair dryer is made of crushed tourmaline mineral and combines ionic and infrared technology to decrease drying time by up to 60 percent and cut static electricity and frizz.
So far, customer feedback has been very positive, Terwilliger reports. “Guests really like the display technology and the sound,” he says. “We went to great lengths to make it user-friendly, too; much technology today doesn't pay enough attention to the casual user so it was an important factor on the interfaces on the remote control panel.”
| Integrated f&b management | Trace and contact history | Back-office accounting interface | Corporate account consolidation | Remote access | Auto. gen.: contracts, banquet/event orders, other | Group rooms blocking | Group history | Function book | Tracing | PMS Interface | Central database | Distributed at property level | Web/browser-enabled | Lead exchange-Internet | Multi-property functionality | E-proposal | Single-image database integration to property/group modules | Room diagram integration | Transient business | Property /Corporate Reporting | Other | ||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Adaco Services | — Circle 191 | • | • | ||||||||||||||||||||
| Aggressive Banqueting Concepts | — Circle 192 | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | ||
| Blue Square Studios | — Circle 124 | • | • | • | |||||||||||||||||||
| Brilliant Hotelsoftware | — Circle 94 | • | • | • | • | • | • | • | |||||||||||||||
| Concierge Assistant | — Circle 193 | • | • | ||||||||||||||||||||
| Data Plus | — Circle 98 | • | • | • | • | ||||||||||||||||||
| Daylight Software | — Circle 194 | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • |
| Eatec Corp. | — Circle 195 | • | • | • | • | • | • | • | • | • | • | • | |||||||||||
| EzRez Software | — Circle 162 | • | • | • | • | • | • | • | |||||||||||||||
| Hotel Information Systems | — Circle 102 | • | • | • | • | • | • | • | • | • | • | • | • | ||||||||||
| Innes Systems | — Circle 104 | • | • | • | • | • | • | • | • | • | |||||||||||||
| IQWare | — Circle 106 | • | • | • | • | • | • | • | • | • | • | • | • | • | • | ||||||||
| Janus Digital Displays | — Circle 107 | • | • | • | |||||||||||||||||||
| Micros Systems | — Circle 110 | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | |
| Multi-Systems Inc. | — Circle 111 | • | • | • | • | • | • | • | • | • | • | • | • | • | |||||||||
| Newmarket International | — Circle 112 | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | |||
| Northwind-Maestro | — Circle 113 | • | • | • | • | • | • | • | • | • | • | • | • | • | |||||||||
| Passkey | — Circle 196 | • | • | • | • | • | • | ||||||||||||||||
| Ramesys Hospitality | — Circle 116 | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | |||||
| Secure-Res | — Circle 168 | • | • | • | • | • | • | ||||||||||||||||
| SoftBrands | — Circle 118 | • | • | • | • | • | • | • | • | • | • | ||||||||||||
| Unifocus | — Circle 197 | • | |||||||||||||||||||||
| Unisys | — Circle 171 | • | |||||||||||||||||||||
| Visual One Systems | — Circle 121 | • | • | • | • | • | • | • | • | • | • | • | • |
| Locking system (magnetic stripe reader) | Locking system (optical) | Locking system (smart card) | Encoder | Infrared activation | Interrogator | Guestroom security panels | ADA compliance | Smoke, fire, heat detectors | Energy mgmt interface | Keyless system | Front desk controller | Wireless card access | Guestroom safes | CCTV surveillance | Provisions for handicapped alarm/evacuations | Remote trouble/alarm stations | Biometric | Other | |||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| AmCom | — Circle 182 | • | |||||||||||||||||||||||
| Amerisafe Industries | — Circle 90 | • | • | • | • | ||||||||||||||||||||
| Card Scanning Solutions | — Circle 95 | • | |||||||||||||||||||||||
| Connex Services | — Circle 97 | • | |||||||||||||||||||||||
| Dometic Corp. | — Circle 129 | • | |||||||||||||||||||||||
| Elsafe | — Circle 213 | • | • | • | • | • | |||||||||||||||||||
| Firetide | — Circle 230 | • | • | ||||||||||||||||||||||
| Gesi-Uniquey USA | — Circle 214 | • | • | • | |||||||||||||||||||||
| Hospitality Safe Corp. | — Circle 232 | • | |||||||||||||||||||||||
| INNCOM International | — Circle 139 | • | |||||||||||||||||||||||
| Kaba Lodging Systems | — Circle 108 | • | • | • | • | • | • | • | • | ||||||||||||||||
| LOC International | — Circle 142 | • | • | ||||||||||||||||||||||
| Lodging Technology | — Circle 185 | • | • | • | • | ||||||||||||||||||||
| Minibar Systems | — Circle 145 | • | |||||||||||||||||||||||
| MIWA Lock Co. | — Circle 215 | • | • | • | • | • | • | • | • | • | • | • | |||||||||||||
| Onity | — Circle 188 | • | • | • | • | • | • | • | • | • | |||||||||||||||
| Safemark | — Circle 216 | • | |||||||||||||||||||||||
| Saflok | — Circle 217 | • | • | • | • | • | • | • | • | • | |||||||||||||||
| Scitec | — Circle 177 | • | • | ||||||||||||||||||||||
| Timelox | — Circle 218 | • | • | • | • | • | • | • | |||||||||||||||||
| Vingcard | — Circle 219 | • | • | • | • | • | |||||||||||||||||||
| Watt Stopper/Legrand | — Circle 190 | • | • | • | |||||||||||||||||||||
| XTEND Communications Corp. | — Circle 220 | • | |||||||||||||||||||||||
| Ze-Net Technologies | — Circle 160 |
| High-speed wiring/cabling | Automatic wakeup | Answer detection | Call accounting | Fax server | Paging | Telephony server interface | Voice mail | Wireless intercom | Two-way radios | Telephones | Cordless telephones | Cellular telephones | Guestroom Internet services | Prepaid telephone cards | Time/temperature/weather | Voice recognition | Voice-over IP-ready | Unified messaging | Telephone switch/equipment | Other | ||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| AmCom | — Circle 182 | • | • | • | ||||||||||||||||||
| Amerisafe Industries | — Circle 90 | • | • | |||||||||||||||||||
| Connex Services | — Circle 97 | • | ||||||||||||||||||||
| EasyConnectPC | — Circle 130 | • | • | |||||||||||||||||||
| Entertainment Media & Telecom | — Circle 131 | • | • | |||||||||||||||||||
| GuestDirect | — Circle 176 | • | • | |||||||||||||||||||
| Guest-Tek | — Circle 135 | • | • | |||||||||||||||||||
| iBahn | — Circle 137 | • | • | |||||||||||||||||||
| IQWare | — Circle 106 | • | ||||||||||||||||||||
| Kyber Networks | — Circle 226 | • | • | |||||||||||||||||||
| Metropolis Technologies | — Circle 221 | • | ||||||||||||||||||||
| Motorola | — Circle 222 | • | ||||||||||||||||||||
| Nextel Communications | — Circle 146 | • | ||||||||||||||||||||
| On Command Corp. | — Circle 149 | • | ||||||||||||||||||||
| PhoneSuite | — Circle 223 | • | • | • | • | • | • | • | ||||||||||||||
| Ramesys Hospitality | — Circle 116 | • | • | • | • | • | • | • | • | • | ||||||||||||
| Road Runner | — Circle 204 | • | • | |||||||||||||||||||
| Scitec | — Circle 177 | • | • | • | • | • | ||||||||||||||||
| StayOnline | — Circle 154 | • | • | • | • | • | • | • | • | • | • | |||||||||||
| SuiteSpeed | — Circle 120 | • | • | • | • | • | • | |||||||||||||||
| Teledex | — Circle 178 | • | • | • | ||||||||||||||||||
| TeleMatrix | — Circle 224 | • | • | |||||||||||||||||||
| Telkonet | — Circle 156 | • | • | |||||||||||||||||||
| Total Vision | — Circle 158 | • | ||||||||||||||||||||
| Unisys | — Circle 171 | • | • | • | • | |||||||||||||||||
| Wayport | — Circle 159 | • | ||||||||||||||||||||
| Ze-Net Technologies | — Circle 160 | • | • | • | • | • | • | • | • | • | • | • | ||||||||||
| XTEND Communications | — Circle 220 | • | • | • | • | • | • | • | • | • |
| Free-to-guest TV | Premium entertainment channels | Pay-per-view movies at fixed times | Interactive guide to hotel facilities/events/the area | In-room fax machines | Internet access | Internet TV | Printer/fax/copier | Video voice mail | Multilingual capability | DVD | Premium audio | Audio downloading | On-demand movies | Business or Internet center kiosks | Folio review/in-room check-out | Satellite TV | Televisions | Refreshment center | Computers | Interactive guestroom shopping | HDTV | Bundled HSIA | Other | ||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Bartech | — Circle 123 | • | • | ||||||||||||||||||||||
| Blue Square Studios | — Circle 124 | • | • | • | |||||||||||||||||||||
| Brother International Corp. | — Circle 125 | • | • | ||||||||||||||||||||||
| Comcast Corp. | — Circle 126 | • | • | • | • | • | • | ||||||||||||||||||
| Connex Services | — Circle 97 | • | |||||||||||||||||||||||
| DIRECTV | — Circle 127 | • | • | • | |||||||||||||||||||||
| DIRECTV by Telerent | — Circle 128 | • | |||||||||||||||||||||||
| Dometic Corp. | — Circle 129 | • | |||||||||||||||||||||||
| EasyConnectPC | — Circle 130 | • | • | • | • | • | |||||||||||||||||||
| Entertainment Media & Telecom | — Circle 131 | • | • | • | • | • | • | • | • | • | • | • | • | ||||||||||||
| Epson America | — Circle 132 | • | |||||||||||||||||||||||
| ESPN | — Circle 133 | • | • | • | • | ||||||||||||||||||||
| Firetide | — Circle 230 | • | |||||||||||||||||||||||
| GBC Blue | — Circle 134 | • | • | ||||||||||||||||||||||
| Guest-Tek | — Circle 135 | • | • | • | |||||||||||||||||||||
| HBO | — Circle 136 | • | • | • | • | ||||||||||||||||||||
| Hotel Technologies | — Circle 233 | • | |||||||||||||||||||||||
| iBahn | — Circle 137 | • | • | • | • | ||||||||||||||||||||
| InFocus Corp. | — Circle 138 | • | • | ||||||||||||||||||||||
| INNCOM International. | — Circle 139 | • | • | ||||||||||||||||||||||
| JVC Company of America | — Circle 140 | • | • | • | • | • | |||||||||||||||||||
| LG Electronics | — Circle 141 | • | • | • | |||||||||||||||||||||
| LOC International | — Circle 142 | • | |||||||||||||||||||||||
| LodgeNet Entertainment Corp. | — Circle 143 | • | • | • | • | • | • | • | • | • | • | • | • | ||||||||||||
| Merlot Communications | — Circle 144 | • | |||||||||||||||||||||||
| Minibar Systems | — Circle 145 | • | |||||||||||||||||||||||
| Nextel Communications | — Circle 146 | • | |||||||||||||||||||||||
| Nstreams Technologies | — Circle 147 | • | • | • | • | • | • | • | • | • | • | • | |||||||||||||
| NXTV | — Circle 148 | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | ||||||||
| On Command Corp. | — Circle 149 | • | • | • | • | • | • | • | • | • | • | • | • | ||||||||||||
| Panasonic Hospitality | — Circle 150 | • | • | ||||||||||||||||||||||
| Philips Business Display | — Circle 114 | • | • | • | • | • | • | • | • | ||||||||||||||||
| RoomConX | — Circle 151 | • | • | • | • | • | • | • | |||||||||||||||||
| Sharp Electronics | — Circle 152 | • | • | ||||||||||||||||||||||
| Showtime | — Circle 153 | • | • | • | |||||||||||||||||||||
| StayOnline | — Circle 154 | • | • | • | • | • | |||||||||||||||||||
| SuiteSpeed | — Circle 120 | • | • | ||||||||||||||||||||||
| TeleAdapt | — Circle 155 | • | |||||||||||||||||||||||
| Telkonet | — Circle 156 | • | |||||||||||||||||||||||
| Thomson (RCA) | — Circle 157 | • | |||||||||||||||||||||||
| Total Vision | — Circle 158 | • | • | • | • | • | • | • | • | • | • | • | • | ||||||||||||
| Wayport | — Circle 159 | • | • | • | |||||||||||||||||||||
| Ze-Net Technologies | — Circle 160 | • | • |
| Reservations | Web booking interface | Accounting | Multi-property management | Activities scheduling (tee times, tennis, spa) | Remote check-in/check-out stations | Online credit card authorization | Energy management interface | Multilingual capability | Back-office interface | Housekeeping/maint. mangt. | CRM capabilities/interface | Loyalty program administration | Timeshare/condo management | Wireless devices | Multi-property accounting | Guest history | ASP-central processing | Application service provider (ASP) | Back-office accounting interface | Condo owner accounting | Timeshare functionality | Sales & catering interface | Single-image database/multiproperty | Other | ||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Amerisafe Industries | — Circle 90 | • | • | • | ||||||||||||||||||||||
| Aptech Computer Services | — Circle 91 | • | • | • | • | • | • | • | ||||||||||||||||||
| AutoClerk | — Circle 92 | • | • | • | • | • | • | • | • | |||||||||||||||||
| Booking Center | — Circle 93 | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | ||||||||
| Brilliant Hotelsoftware | — Circle 94 | • | • | • | • | • | • | • | • | • | • | • | • | |||||||||||||
| Card Scanning Solutions | — Circle 95 | • | • | • | ||||||||||||||||||||||
| Condotelware | — Circle 96 | • | • | • | • | • | • | • | • | • | • | • | • | • | • | |||||||||||
| Connex Services | — Circle 97 | • | ||||||||||||||||||||||||
| Data Plus | — Circle 98 | • | • | • | • | |||||||||||||||||||||
| Energy Eye | — Circle 99 | • | ||||||||||||||||||||||||
| Galaxy Hotel Systems | — Circle 100 | • | • | • | • | • | • | • | • | • | • | |||||||||||||||
| Hospitality Solutions Internat'l | — Circle 101 | • | • | • | • | • | • | • | ||||||||||||||||||
| Hotel Information Systems | — Circle 102 | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | ||||
| Image Technology Systems | — Circle 103 | • | • | • | • | • | • | • | • | • | • | • | • | • | • | |||||||||||
| Innes Systems | — Circle 104 | • | • | • | • | • | • | • | • | • | • | • | • | • | • | |||||||||||
| InnPoints Worldwide | — Circle 105 | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | |||||||||
| IQWare | — Circle 106 | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | |||||||
| Janus Digital Displays | — Circle 107 | • | ||||||||||||||||||||||||
| Kaba Lodging Systems | — Circle 108 | • | • | • | • | |||||||||||||||||||||
| KeyLink Solutions | — Circle 109 | • | • | |||||||||||||||||||||||
| Micros Systems | — Circle 110 | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | |||
| Multi-Systems Inc. | — Circle 111 | • | • | • | • | • | • | • | ||||||||||||||||||
| Newmarket International | — Circle 112 | • | ||||||||||||||||||||||||
| Nextel Communications | — Circle 146 | • | ||||||||||||||||||||||||
| Northwind-Maestro | — Circle 113 | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | ||||||
| Philips Business Display | — Circle 114 | • | ||||||||||||||||||||||||
| PriZem International | — Circle 115 | • | • | • | • | • | ||||||||||||||||||||
| Ramesys Hospitality | — Circle 116 | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | ||||||||||
| Remco Software | — Circle 117 | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | |||||||||
| SoftBrands | — Circle 118 | • | • | • | • | • | • | • | • | • | • | • | ||||||||||||||
| Springer-Miller Systems | — Circle 119 | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | |||
| SuiteSpeed | — Circle 120 | • | ||||||||||||||||||||||||
| Visual One Systems | — Circle 121 | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | |||
| White Wolf Software | — Circle 122 | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • |
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