High-Tech Haven

Welcome to the ultimate techie's delight — a roomful of the latest high-tech toys, tools and wizardry, available to a select audience of guests by courtesy of Hilton Hotels Corp.

Unlike the Room of the Future, its predecessor of a few years back, Hilton's newly designed Hilton Technology Room will evolve with rapidly changing developments in the industry. It serves as a fully functioning laboratory for product introductions and aims to gather customer feedback on new and emerging technologies. The room, in the University Wing of the Hilton Garden Inn LAX/El Segundo, CA, is open to guests on an invitation basis.

“The Technology Room is designed to continually evolve by integrating the latest advancements in entertainment, communications and rest into a seamless guest experience,” says Patrick Terwilliger, senior vice president of design, construction and purchasing for Hilton. “In its current iteration, it blends high-tech features into a luxurious guestroom setting, enabling us to gain insight into how guests interact with the technology and which pieces would be appropriate for our hotels.”

BELLS AND WHISTLES

A first glance reveals the Technology Room's bed positioned at a 45-degree angle; a sweeping expanse of granite for the desk element; clean, modern lines; a prominent, upholstered headboard and dramatic lighting.

The entertainment and communications centerpiece is a 16 × 9 format, 70-inch advanced front projection screen complemented by a Bose home theater system. The Lifestyle 28 Series II home entertainment system offers five-channel surround sound and includes an integrated progressive scan DVD/CD player and AM/FM tuner.

The video system includes a front projector, nestled in a ceiling-mounted enclosure and electronics for video signal processing and switching. The wall-mounted screen is optimized for color, contrast and viewing angles, to provide a fine image even in a well-lighted room. Digital satellite and high-definition channels, digital music channels and on-demand movies are fed into the room.

An AMX Touch Panel wireless remote control unit serves as the “brains” of the room. It centrally controls most of the room's devices, including the stereo, televisions, automated climate control, window coverings, lighting, security camera and housekeeping status. With the touch of a menu screen, guests can control the digital media, change the climate control, adjust the lighting to the mood and view visitors at the door via an on-screen display. The concept of “Do Not Disturb” is taken to a new level with the ability to adjust the electronic housekeeping alert via the touch panel without even having to get out of bed. Another panel, wall-mounted between sink and tub, controls the bathroom TV.

The bed substitutes a system of air baffles for a conventional bed. It continually adjusts to body contours and an articulated slat foundation allows guests to find just the right position.

Several traditional features enhance guest comfort, including a mini -refrigerator with electronic compressor-less technology and a single-cup gourmet coffee maker. An illuminated glass curtain separates the wet bar and entryway from the guestroom, enabling guests to customize parts of the room. Guests can store valuables in the biometric safe using their fingerprints to lock and unlock it.

The bathroom mirror contains a de-fogging membrane and the shower has four automated jets and a digital display. The hair dryer is made of crushed tourmaline mineral and combines ionic and infrared technology to decrease drying time by up to 60 percent and cut static electricity and frizz.

So far, customer feedback has been very positive, Terwilliger reports. “Guests really like the display technology and the sound,” he says. “We went to great lengths to make it user-friendly, too; much technology today doesn't pay enough attention to the casual user so it was an important factor on the interfaces on the remote control panel.”

SALES AND CATERING
Integrated f&b management Trace and contact history Back-office accounting interface Corporate account consolidation Remote access Auto. gen.: contracts, banquet/event orders, other Group rooms blocking Group history Function book Tracing PMS Interface Central database Distributed at property level Web/browser-enabled Lead exchange-Internet Multi-property functionality E-proposal Single-image database integration to property/group modules Room diagram integration Transient business Property /Corporate Reporting Other
Adaco Services — Circle 191
Aggressive Banqueting Concepts — Circle 192
Blue Square Studios — Circle 124
Brilliant Hotelsoftware — Circle 94
Concierge Assistant — Circle 193
Data Plus — Circle 98
Daylight Software — Circle 194
Eatec Corp. — Circle 195
EzRez Software — Circle 162
Hotel Information Systems — Circle 102
Innes Systems — Circle 104
IQWare — Circle 106
Janus Digital Displays — Circle 107
Micros Systems — Circle 110
Multi-Systems Inc. — Circle 111
Newmarket International — Circle 112
Northwind-Maestro — Circle 113
Passkey — Circle 196
Ramesys Hospitality — Circle 116
Secure-Res — Circle 168
SoftBrands — Circle 118
Unifocus — Circle 197
Unisys — Circle 171
Visual One Systems — Circle 121

SAFETY AND SECURITY
Locking system (magnetic stripe reader) Locking system (optical) Locking system (smart card) Encoder Infrared activation Interrogator Guestroom security panels ADA compliance Smoke, fire, heat detectors Energy mgmt interface Keyless system Front desk controller Wireless card access Guestroom safes CCTV surveillance Provisions for handicapped alarm/evacuations Remote trouble/alarm stations Biometric Other
AmCom — Circle 182
Amerisafe Industries — Circle 90
Card Scanning Solutions — Circle 95
Connex Services — Circle 97
Dometic Corp. — Circle 129
Elsafe — Circle 213
Firetide — Circle 230
Gesi-Uniquey USA — Circle 214
Hospitality Safe Corp. — Circle 232
INNCOM International — Circle 139
Kaba Lodging Systems — Circle 108
LOC International — Circle 142
Lodging Technology — Circle 185
Minibar Systems — Circle 145
MIWA Lock Co. — Circle 215
Onity — Circle 188
Safemark — Circle 216
Saflok — Circle 217
Scitec — Circle 177
Timelox — Circle 218
Vingcard — Circle 219
Watt Stopper/Legrand — Circle 190
XTEND Communications Corp. — Circle 220
Ze-Net Technologies — Circle 160

TELE-COMMUNICATIONS
High-speed wiring/cabling Automatic wakeup Answer detection Call accounting Fax server Paging Telephony server interface Voice mail Wireless intercom Two-way radios Telephones Cordless telephones Cellular telephones Guestroom Internet services Prepaid telephone cards Time/temperature/weather Voice recognition Voice-over IP-ready Unified messaging Telephone switch/equipment Other
AmCom — Circle 182
Amerisafe Industries — Circle 90
Connex Services — Circle 97
EasyConnectPC — Circle 130
Entertainment Media & Telecom — Circle 131
GuestDirect — Circle 176
Guest-Tek — Circle 135
iBahn — Circle 137
IQWare — Circle 106
Kyber Networks — Circle 226
Metropolis Technologies — Circle 221
Motorola — Circle 222
Nextel Communications — Circle 146
On Command Corp. — Circle 149
PhoneSuite — Circle 223
Ramesys Hospitality — Circle 116
Road Runner — Circle 204
Scitec — Circle 177
StayOnline — Circle 154
SuiteSpeed — Circle 120
Teledex — Circle 178
TeleMatrix — Circle 224
Telkonet — Circle 156
Total Vision — Circle 158
Unisys — Circle 171
Wayport — Circle 159
Ze-Net Technologies — Circle 160
XTEND Communications — Circle 220

GUESTROOM ENTERTAINMENT/SERVICES
Free-to-guest TV Premium entertainment channels Pay-per-view movies at fixed times Interactive guide to hotel facilities/events/the area In-room fax machines Internet access Internet TV Printer/fax/copier Video voice mail Multilingual capability DVD Premium audio Audio downloading On-demand movies Business or Internet center kiosks Folio review/in-room check-out Satellite TV Televisions Refreshment center Computers Interactive guestroom shopping HDTV Bundled HSIA Other
Bartech — Circle 123
Blue Square Studios — Circle 124
Brother International Corp. — Circle 125
Comcast Corp. — Circle 126
Connex Services — Circle 97
DIRECTV — Circle 127
DIRECTV by Telerent — Circle 128
Dometic Corp. — Circle 129
EasyConnectPC — Circle 130
Entertainment Media & Telecom — Circle 131
Epson America — Circle 132
ESPN — Circle 133
Firetide — Circle 230
GBC Blue — Circle 134
Guest-Tek — Circle 135
HBO — Circle 136
Hotel Technologies — Circle 233
iBahn — Circle 137
InFocus Corp. — Circle 138
INNCOM International. — Circle 139
JVC Company of America — Circle 140
LG Electronics — Circle 141
LOC International — Circle 142
LodgeNet Entertainment Corp. — Circle 143
Merlot Communications — Circle 144
Minibar Systems — Circle 145
Nextel Communications — Circle 146
Nstreams Technologies — Circle 147
NXTV — Circle 148
On Command Corp. — Circle 149
Panasonic Hospitality — Circle 150
Philips Business Display — Circle 114
RoomConX — Circle 151
Sharp Electronics — Circle 152
Showtime — Circle 153
StayOnline — Circle 154
SuiteSpeed — Circle 120
TeleAdapt — Circle 155
Telkonet — Circle 156
Thomson (RCA) — Circle 157
Total Vision — Circle 158
Wayport — Circle 159
Ze-Net Technologies — Circle 160

PROPERTY MANAGEMENT SYSTEMS
Reservations Web booking interface Accounting Multi-property management Activities scheduling (tee times, tennis, spa) Remote check-in/check-out stations Online credit card authorization Energy management interface Multilingual capability Back-office interface Housekeeping/maint. mangt. CRM capabilities/interface Loyalty program administration Timeshare/condo management Wireless devices Multi-property accounting Guest history ASP-central processing Application service provider (ASP) Back-office accounting interface Condo owner accounting Timeshare functionality Sales & catering interface Single-image database/multiproperty Other
Amerisafe Industries — Circle 90
Aptech Computer Services — Circle 91
AutoClerk — Circle 92
Booking Center — Circle 93
Brilliant Hotelsoftware — Circle 94
Card Scanning Solutions — Circle 95
Condotelware — Circle 96
Connex Services — Circle 97
Data Plus — Circle 98
Energy Eye — Circle 99
Galaxy Hotel Systems — Circle 100
Hospitality Solutions Internat'l — Circle 101
Hotel Information Systems — Circle 102
Image Technology Systems — Circle 103
Innes Systems — Circle 104
InnPoints Worldwide — Circle 105
IQWare — Circle 106
Janus Digital Displays — Circle 107
Kaba Lodging Systems — Circle 108
KeyLink Solutions — Circle 109
Micros Systems — Circle 110
Multi-Systems Inc. — Circle 111
Newmarket International — Circle 112
Nextel Communications — Circle 146
Northwind-Maestro — Circle 113
Philips Business Display — Circle 114
PriZem International — Circle 115
Ramesys Hospitality — Circle 116
Remco Software — Circle 117
SoftBrands — Circle 118
Springer-Miller Systems — Circle 119
SuiteSpeed — Circle 120
Visual One Systems — Circle 121
White Wolf Software — Circle 122

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