HIGH-TECH Haven

Welcome to the ultimate techie's delight — a roomful of the latest high-tech toys, tools and wizardry, available to a select audience of guests by courtesy of Hilton Hotels Corp.

Unlike the Room of the Future, its predecessor of a few years back, Hilton's newly designed Hilton Technology Room will evolve with rapidly changing developments in the industry. It serves as a fully functioning laboratory for product introductions and aims to gather customer feedback on new and emerging technologies. The room, in the University Wing of the Hilton Garden Inn LAX/El Segundo, CA, is open to guests on an invitation basis.

“The Technology Room is designed to continually evolve by integrating the latest advancements in entertainment, communications and rest into a seamless guest experience,” says Patrick Terwilliger, senior vice president of design, construction and purchasing for Hilton. “In its current iteration, it blends high-tech features into a luxurious guestroom setting, enabling us to gain insight into how guests interact with the technology and which pieces would be appropriate for our hotels.”

BELLS AND WHISTLES

A first glance reveals the Technology Room's bed positioned at a 45-degree angle; a sweeping expanse of granite for the desk element; clean, modern lines; a prominent, upholstered headboard and dramatic lighting.

The entertainment and communications centerpiece is a 16 × 9 format, 70-inch advanced front projection screen complemented by a Bose home theater system. The Lifestyle 28 Series II home entertainment system offers five-channel surround sound and includes an integrated progressive scan DVD/CD player and AM/FM tuner.

The video system includes a front projector, nestled in a ceiling-mounted enclosure and electronics for video signal processing and switching. The wall-mounted screen is optimized for color, contrast and viewing angles, to provide a fine image even in a well-lighted room. Digital satellite and high-definition channels, digital music channels and on-demand movies are fed into the room.

An AMX Touch Panel wireless remote control unit serves as the “brains” of the room. It centrally controls most of the room's devices, including the stereo, televisions, automated climate control, window coverings, lighting, security camera and housekeeping status. With the touch of a menu screen, guests can control the digital media, change the climate control, adjust the lighting to the mood and view visitors at the door via an on-screen display. The concept of “Do Not Disturb” is taken to a new level with the ability to adjust the electronic housekeeping alert via the touch panel without even having to get out of bed. Another panel, wall-mounted between sink and tub, controls the bathroom TV.

The bed substitutes a system of air baffles for a conventional bed. It continually adjusts to body contours and an articulated slat foundation allows guests to find just the right position.

Several traditional features enhance guest comfort, including a mini -refrigerator with electronic compressor-less technology and a single-cup gourmet coffee maker. An illuminated glass curtain separates the wet bar and entryway from the guestroom, enabling guests to customize parts of the room. Guests can store valuables in the biometric safe using their fingerprints to lock and unlock it.

The bathroom mirror contains a de-fogging membrane and the shower has four automated jets and a digital display. The hair dryer is made of crushed tourmaline mineral and combines ionic and infrared technology to decrease drying time by up to 60 percent and cut static electricity and frizz.

So far, customer feedback has been very positive, Terwilliger reports. “Guests really like the display technology and the sound,” he says. “We went to great lengths to make it user-friendly, too; much technology today doesn't pay enough attention to the casual user so it was an important factor on the interfaces on the remote control panel.”

SALES AND CATERING
Integrated f&b management Trace and contact history Back-office accounting interface Corporate account consolidation Remote access Auto. gen.: contracts, banquet/event orders, other Group rooms blocking Group history Function book Tracing PMS Interface Central database Distributed at property level Web/browser-enabled Lead exchange-Internet Multi-property functionality E-proposal Single-image database integration to property/group modules Room diagram integration Transient business Property /Corporate Reporting Other
Adaco Services
Aggressive Banqueting Concepts
Blue Square Studios
Brilliant Hotelsoftware
Concierge Assistant
Data Plus
Daylight Software
Eatec Corp.
EzRez Software
Hotel Information Systems
Innes Systems
IQWare
Janus Digital Displays
Micros Systems
Multi-Systems Inc.
Newmarket International
Northwind-Maestro
Passkey
Ramesys Hospitality
Secure-Res
SoftBrands
Unifocus
Unisys
Visual One Systems

SAFETY AND SECURITY
Locking system (magnetic stripe reader) Locking system (optical) Locking system (smart card) Encoder Infrared activation Interrogator Guestroom security panels ADA compliance Smoke, fire, heat detectors Energy mgmt interface Keyless system Front desk controller Wireless card access Guestroom safes CCTV surveillance Provisions for handicapped alarm/evacuations Remote trouble/alarm stations Biometric Other
AmCom
Amerisafe Industries
Card Scanning Solutions
Connex Services — C
Dometic Corp.
Elsafe
Firetide
Gesi-Uniquey USA
Hospitality Safe Corp.
INNCOM International
Kaba Lodging Systems
LOC International
Lodging Technology
Minibar Systems
MIWA Lock Co.
Onity
Safemark
Saflok
Scitec
Timelox
Vingcard
Watt Stopper/Legrand
XTEND Communications Corp.
Ze-Net Technologies

TELE-COMMUNICATIONS
High-speed wiring/cabling Automatic wakeup Answer detection Call accounting Fax server Paging Telephony server interface Voice mail Wireless intercom Two-way radios Telephones Cordless telephones Cellular telephones Guestroom Internet services Prepaid telephone cards Time/temperature/weather Voice recognition Voice-over IP-ready Unified messaging Telephone switch/equipment Other
AmCom — Circle 182
Amerisafe Industries — Circle 90
Connex Services — Circle 97
EasyConnectPC — Circle 130
Entertainment Media & Telecom — Circle 131
GuestDirect — Circle 176
Guest-Tek — Circle 135
iBahn — Circle 137
IQWare — Circle 106
Kyber Networks — Circle 226
Metropolis Technologies — Circle 221
Motorola — Circle 222
Nextel Communications — Circle 146
On Command Corp. — Circle 149
PhoneSuite — Circle 223
Ramesys Hospitality — Circle 116
Road Runner — Circle 204
Scitec — Circle 177
StayOnline — Circle 154
SuiteSpeed — Circle 120
Teledex — Circle 178
TeleMatrix — Circle 224
Telkonet — Circle 156
Total Vision — Circle 158
Unisys — Circle 171
Wayport — Circle 159
Ze-Net Technologies — Circle 160
XTEND Communications — Circle 220

GUESTROOM ENTERTAINMENT/SERVICES
Free-to-guest TV Premium entertainment channels Pay-per-view movies at fixed times Interactive guide to hotel facilities/events/the area In-room fax machines Internet access Internet TV Printer/fax/copier Video voice mail Multilingual capability DVD Premium audio Audio downloading On-demand movies Business or Internet center kiosks Folio review/in-room check-out Satellite TV Televisions Refreshment center Computers Interactive guestroom shopping HDTV Bundled HSIA Other
Bartech
Blue Square Studios
Brother International Corp.
Comcast Corp.
Connex Services
DIRECTV
DIRECTV by Telerent
Dometic Corp.
EasyConnectPC
Entertainment Media & Telecom
Epson America
ESPN
Firetide
GBC Blue
Guest-Tek
HBO
Hotel Technologies
iBahn
InFocus Corp.
INNCOM International.
JVC Company of America
LG Electronics
LOC International
LodgeNet Entertainment Corp.
Merlot Communications
Minibar Systems
Nextel Communications
Nstreams Technologies
NXTV
On Command Corp.
Panasonic Hospitality
Philips Business Display
RoomConX
Sharp Electronics
Showtime
StayOnline
SuiteSpeed
TeleAdapt
Telkonet
Thomson (RCA)
Total Vision
Wayport
Ze-Net Technologies

PROPERTY MANAGEMENT SYSTEMS
Reservations Web booking interface Accounting Multi-property management Activities scheduling (tee times, tennis, spa) Remote check-in/check-out stations Online credit card authorization Energy management interface Multilingual capability Back-office interface Housekeeping/maint. mangt. CRM capabilities/interface Loyalty program administration Timeshare/condo management Wireless devices Multi-property accounting Guest history ASP-central processing Application service provider (ASP) Back-office accounting interface Condo owner accounting Timeshare functionality Sales & catering interface Single-image database/multiproperty Other
Amerisafe Industries
Aptech Computer Services
AutoClerk
Booking Center
Brilliant Hotelsoftware
Card Scanning Solutions
Condotelware
Connex Services
Data Plus
Energy Eye
Galaxy Hotel Systems
Hospitality Solutions Internat'l
Hotel Information Systems
Image Technology Systems
Innes Systems
InnPoints Worldwide
IQWare
Janus Digital Displays
Kaba Lodging Systems
KeyLink Solutions
Micros Systems
Multi-Systems Inc.
Newmarket International
Nextel Communications
Northwind-Maestro
Philips Business Display
PriZem International
Ramesys Hospitality
Remco Software
SoftBrands
Springer-Miller Systems
SuiteSpeed
Visual One Systems
White Wolf Software

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