HIGH-TECH Haven
Welcome to the ultimate techie's delight — a roomful of the latest high-tech toys, tools and wizardry, available to a select audience of guests by courtesy of Hilton Hotels Corp.
Unlike the Room of the Future, its predecessor of a few years back, Hilton's newly designed Hilton Technology Room will evolve with rapidly changing developments in the industry. It serves as a fully functioning laboratory for product introductions and aims to gather customer feedback on new and emerging technologies. The room, in the University Wing of the Hilton Garden Inn LAX/El Segundo, CA, is open to guests on an invitation basis.
“The Technology Room is designed to continually evolve by integrating the latest advancements in entertainment, communications and rest into a seamless guest experience,” says Patrick Terwilliger, senior vice president of design, construction and purchasing for Hilton. “In its current iteration, it blends high-tech features into a luxurious guestroom setting, enabling us to gain insight into how guests interact with the technology and which pieces would be appropriate for our hotels.”
BELLS AND WHISTLES
A first glance reveals the Technology Room's bed positioned at a 45-degree angle; a sweeping expanse of granite for the desk element; clean, modern lines; a prominent, upholstered headboard and dramatic lighting.
The entertainment and communications centerpiece is a 16 × 9 format, 70-inch advanced front projection screen complemented by a Bose home theater system. The Lifestyle 28 Series II home entertainment system offers five-channel surround sound and includes an integrated progressive scan DVD/CD player and AM/FM tuner.
The video system includes a front projector, nestled in a ceiling-mounted enclosure and electronics for video signal processing and switching. The wall-mounted screen is optimized for color, contrast and viewing angles, to provide a fine image even in a well-lighted room. Digital satellite and high-definition channels, digital music channels and on-demand movies are fed into the room.
An AMX Touch Panel wireless remote control unit serves as the “brains” of the room. It centrally controls most of the room's devices, including the stereo, televisions, automated climate control, window coverings, lighting, security camera and housekeeping status. With the touch of a menu screen, guests can control the digital media, change the climate control, adjust the lighting to the mood and view visitors at the door via an on-screen display. The concept of “Do Not Disturb” is taken to a new level with the ability to adjust the electronic housekeeping alert via the touch panel without even having to get out of bed. Another panel, wall-mounted between sink and tub, controls the bathroom TV.
The bed substitutes a system of air baffles for a conventional bed. It continually adjusts to body contours and an articulated slat foundation allows guests to find just the right position.
Several traditional features enhance guest comfort, including a mini -refrigerator with electronic compressor-less technology and a single-cup gourmet coffee maker. An illuminated glass curtain separates the wet bar and entryway from the guestroom, enabling guests to customize parts of the room. Guests can store valuables in the biometric safe using their fingerprints to lock and unlock it.
The bathroom mirror contains a de-fogging membrane and the shower has four automated jets and a digital display. The hair dryer is made of crushed tourmaline mineral and combines ionic and infrared technology to decrease drying time by up to 60 percent and cut static electricity and frizz.
So far, customer feedback has been very positive, Terwilliger reports. “Guests really like the display technology and the sound,” he says. “We went to great lengths to make it user-friendly, too; much technology today doesn't pay enough attention to the casual user so it was an important factor on the interfaces on the remote control panel.”
| Integrated f&b management | Trace and contact history | Back-office accounting interface | Corporate account consolidation | Remote access | Auto. gen.: contracts, banquet/event orders, other | Group rooms blocking | Group history | Function book | Tracing | PMS Interface | Central database | Distributed at property level | Web/browser-enabled | Lead exchange-Internet | Multi-property functionality | E-proposal | Single-image database integration to property/group modules | Room diagram integration | Transient business | Property /Corporate Reporting | Other | ||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Adaco Services | — | • | • | ||||||||||||||||||||
| Aggressive Banqueting Concepts | — | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | ||
| Blue Square Studios | — | • | • | • | |||||||||||||||||||
| Brilliant Hotelsoftware | — | • | • | • | • | • | • | • | |||||||||||||||
| Concierge Assistant | — | • | • | ||||||||||||||||||||
| Data Plus | — | • | • | • | • | ||||||||||||||||||
| Daylight Software | — | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • |
| Eatec Corp. | — | • | • | • | • | • | • | • | • | • | • | • | |||||||||||
| EzRez Software | — | • | • | • | • | • | • | • | |||||||||||||||
| Hotel Information Systems | — | • | • | • | • | • | • | • | • | • | • | • | • | ||||||||||
| Innes Systems | — | • | • | • | • | • | • | • | • | • | |||||||||||||
| IQWare | — | • | • | • | • | • | • | • | • | • | • | • | • | • | • | ||||||||
| Janus Digital Displays | — | • | • | • | |||||||||||||||||||
| Micros Systems | — | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | |
| Multi-Systems Inc. | — | • | • | • | • | • | • | • | • | • | • | • | • | • | |||||||||
| Newmarket International | — | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | |||
| Northwind-Maestro | — | • | • | • | • | • | • | • | • | • | • | • | • | • | |||||||||
| Passkey | — | • | • | • | • | • | • | ||||||||||||||||
| Ramesys Hospitality | — | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | |||||
| Secure-Res | — | • | • | • | • | • | • | ||||||||||||||||
| SoftBrands | — | • | • | • | • | • | • | • | • | • | • | ||||||||||||
| Unifocus | — | • | |||||||||||||||||||||
| Unisys | — | • | |||||||||||||||||||||
| Visual One Systems | — | • | • | • | • | • | • | • | • | • | • | • | • |
| Locking system (magnetic stripe reader) | Locking system (optical) | Locking system (smart card) | Encoder | Infrared activation | Interrogator | Guestroom security panels | ADA compliance | Smoke, fire, heat detectors | Energy mgmt interface | Keyless system | Front desk controller | Wireless card access | Guestroom safes | CCTV surveillance | Provisions for handicapped alarm/evacuations | Remote trouble/alarm stations | Biometric | Other | ||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| AmCom | — | • | ||||||||||||||||||
| Amerisafe Industries | — | • | • | • | • | |||||||||||||||
| Card Scanning Solutions | — | • | ||||||||||||||||||
| Connex Services | — C | • | ||||||||||||||||||
| Dometic Corp. | — | • | ||||||||||||||||||
| Elsafe | — | • | • | • | • | • | ||||||||||||||
| Firetide | — | • | • | |||||||||||||||||
| Gesi-Uniquey USA | — | • | • | • | ||||||||||||||||
| Hospitality Safe Corp. | — | • | ||||||||||||||||||
| INNCOM International | — | • | ||||||||||||||||||
| Kaba Lodging Systems | — | • | • | • | • | • | • | • | • | |||||||||||
| LOC International | — | • | • | |||||||||||||||||
| Lodging Technology | — | • | • | • | • | |||||||||||||||
| Minibar Systems | — | • | ||||||||||||||||||
| MIWA Lock Co. | — | • | • | • | • | • | • | • | • | • | • | • | ||||||||
| Onity | — | • | • | • | • | • | • | • | • | • | ||||||||||
| Safemark | — | • | ||||||||||||||||||
| Saflok | — | • | • | • | • | • | • | • | • | • | ||||||||||
| Scitec | — | • | • | |||||||||||||||||
| Timelox | — | • | • | • | • | • | • | • | ||||||||||||
| Vingcard | — | • | • | • | • | • | ||||||||||||||
| Watt Stopper/Legrand | — | • | • | |||||||||||||||||
| XTEND Communications Corp. | — | • | ||||||||||||||||||
| Ze-Net Technologies | — |
| High-speed wiring/cabling | Automatic wakeup | Answer detection | Call accounting | Fax server | Paging | Telephony server interface | Voice mail | Wireless intercom | Two-way radios | Telephones | Cordless telephones | Cellular telephones | Guestroom Internet services | Prepaid telephone cards | Time/temperature/weather | Voice recognition | Voice-over IP-ready | Unified messaging | Telephone switch/equipment | Other | ||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| AmCom | — Circle 182 | • | • | • | ||||||||||||||||||
| Amerisafe Industries | — Circle 90 | • | • | |||||||||||||||||||
| Connex Services | — Circle 97 | • | ||||||||||||||||||||
| EasyConnectPC | — Circle 130 | • | • | |||||||||||||||||||
| Entertainment Media & Telecom | — Circle 131 | • | • | |||||||||||||||||||
| GuestDirect | — Circle 176 | • | • | |||||||||||||||||||
| Guest-Tek | — Circle 135 | • | • | |||||||||||||||||||
| iBahn | — Circle 137 | • | • | |||||||||||||||||||
| IQWare | — Circle 106 | • | ||||||||||||||||||||
| Kyber Networks | — Circle 226 | • | • | |||||||||||||||||||
| Metropolis Technologies | — Circle 221 | • | ||||||||||||||||||||
| Motorola | — Circle 222 | • | ||||||||||||||||||||
| Nextel Communications | — Circle 146 | • | ||||||||||||||||||||
| On Command Corp. | — Circle 149 | • | ||||||||||||||||||||
| PhoneSuite | — Circle 223 | • | • | • | • | • | • | • | ||||||||||||||
| Ramesys Hospitality | — Circle 116 | • | • | • | • | • | • | • | • | • | ||||||||||||
| Road Runner | — Circle 204 | • | • | |||||||||||||||||||
| Scitec | — Circle 177 | • | • | • | • | • | ||||||||||||||||
| StayOnline | — Circle 154 | • | • | • | • | • | • | • | • | • | • | |||||||||||
| SuiteSpeed | — Circle 120 | • | • | • | • | • | • | |||||||||||||||
| Teledex | — Circle 178 | • | • | • | ||||||||||||||||||
| TeleMatrix | — Circle 224 | • | • | |||||||||||||||||||
| Telkonet | — Circle 156 | • | • | |||||||||||||||||||
| Total Vision | — Circle 158 | • | ||||||||||||||||||||
| Unisys | — Circle 171 | • | • | • | • | |||||||||||||||||
| Wayport | — Circle 159 | • | ||||||||||||||||||||
| Ze-Net Technologies | — Circle 160 | • | • | • | • | • | • | • | • | • | • | • | ||||||||||
| XTEND Communications | — Circle 220 | • | • | • | • | • | • | • | • | • |
| Free-to-guest TV | Premium entertainment channels | Pay-per-view movies at fixed times | Interactive guide to hotel facilities/events/the area | In-room fax machines | Internet access | Internet TV | Printer/fax/copier | Video voice mail | Multilingual capability | DVD | Premium audio | Audio downloading | On-demand movies | Business or Internet center kiosks | Folio review/in-room check-out | Satellite TV | Televisions | Refreshment center | Computers | Interactive guestroom shopping | HDTV | Bundled HSIA | Other | ||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Bartech | — | • | • | ||||||||||||||||||||||
| Blue Square Studios | — | • | • | • | |||||||||||||||||||||
| Brother International Corp. | — | • | • | ||||||||||||||||||||||
| Comcast Corp. | — | • | • | • | • | • | • | ||||||||||||||||||
| Connex Services | — | • | |||||||||||||||||||||||
| DIRECTV | — | • | • | • | |||||||||||||||||||||
| DIRECTV by Telerent | — | • | |||||||||||||||||||||||
| Dometic Corp. | — | • | |||||||||||||||||||||||
| EasyConnectPC | — | • | • | • | • | • | |||||||||||||||||||
| Entertainment Media & Telecom | — | • | • | • | • | • | • | • | • | • | • | • | • | ||||||||||||
| Epson America | — | • | |||||||||||||||||||||||
| ESPN | — | • | • | • | • | ||||||||||||||||||||
| Firetide | — | • | |||||||||||||||||||||||
| GBC Blue | — | • | • | ||||||||||||||||||||||
| Guest-Tek | — | • | • | • | |||||||||||||||||||||
| HBO | — | • | • | • | • | ||||||||||||||||||||
| Hotel Technologies | — | • | |||||||||||||||||||||||
| iBahn | — | • | • | • | • | ||||||||||||||||||||
| InFocus Corp. | — | • | • | ||||||||||||||||||||||
| INNCOM International. | — | • | • | ||||||||||||||||||||||
| JVC Company of America | — | • | • | • | • | • | |||||||||||||||||||
| LG Electronics | — | • | • | • | |||||||||||||||||||||
| LOC International | — | • | |||||||||||||||||||||||
| LodgeNet Entertainment Corp. | — | • | • | • | • | • | • | • | • | • | • | • | • | ||||||||||||
| Merlot Communications | — | • | |||||||||||||||||||||||
| Minibar Systems | — | • | |||||||||||||||||||||||
| Nextel Communications | — | • | |||||||||||||||||||||||
| Nstreams Technologies | — | • | • | • | • | • | • | • | • | • | • | • | |||||||||||||
| NXTV | — | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | ||||||||
| On Command Corp. | — | • | • | • | • | • | • | • | • | • | • | • | • | ||||||||||||
| Panasonic Hospitality | — | • | • | ||||||||||||||||||||||
| Philips Business Display | — | • | • | • | • | • | • | • | • | ||||||||||||||||
| RoomConX | — | • | • | • | • | • | • | • | |||||||||||||||||
| Sharp Electronics | — | • | • | ||||||||||||||||||||||
| Showtime | — | • | • | • | |||||||||||||||||||||
| StayOnline | — | • | • | • | • | • | |||||||||||||||||||
| SuiteSpeed | — | • | • | ||||||||||||||||||||||
| TeleAdapt | — | • | |||||||||||||||||||||||
| Telkonet | — | • | |||||||||||||||||||||||
| Thomson (RCA) | — | • | |||||||||||||||||||||||
| Total Vision | — | • | • | • | • | • | • | • | • | • | • | • | • | ||||||||||||
| Wayport | — | • | • | • | |||||||||||||||||||||
| Ze-Net Technologies | — | • | • |
| Reservations | Web booking interface | Accounting | Multi-property management | Activities scheduling (tee times, tennis, spa) | Remote check-in/check-out stations | Online credit card authorization | Energy management interface | Multilingual capability | Back-office interface | Housekeeping/maint. mangt. | CRM capabilities/interface | Loyalty program administration | Timeshare/condo management | Wireless devices | Multi-property accounting | Guest history | ASP-central processing | Application service provider (ASP) | Back-office accounting interface | Condo owner accounting | Timeshare functionality | Sales & catering interface | Single-image database/multiproperty | Other | ||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Amerisafe Industries | — | • | • | • | ||||||||||||||||||||||
| Aptech Computer Services | — | • | • | • | • | • | • | • | ||||||||||||||||||
| AutoClerk | — | • | • | • | • | • | • | • | • | |||||||||||||||||
| Booking Center | — | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | ||||||||
| Brilliant Hotelsoftware | — | • | • | • | • | • | • | • | • | • | • | • | • | |||||||||||||
| Card Scanning Solutions | — | • | • | • | ||||||||||||||||||||||
| Condotelware | — | • | • | • | • | • | • | • | • | • | • | • | • | • | • | |||||||||||
| Connex Services | — | • | ||||||||||||||||||||||||
| Data Plus | — | • | • | • | • | |||||||||||||||||||||
| Energy Eye | — | • | ||||||||||||||||||||||||
| Galaxy Hotel Systems | — | • | • | • | • | • | • | • | • | • | • | |||||||||||||||
| Hospitality Solutions Internat'l | — | • | • | • | • | • | • | • | ||||||||||||||||||
| Hotel Information Systems | — | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | ||||
| Image Technology Systems | — | • | • | • | • | • | • | • | • | • | • | • | • | • | • | |||||||||||
| Innes Systems | — | • | • | • | • | • | • | • | • | • | • | • | • | • | • | |||||||||||
| InnPoints Worldwide | — | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | |||||||||
| IQWare | — | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | |||||||
| Janus Digital Displays | — | • | ||||||||||||||||||||||||
| Kaba Lodging Systems | — | • | • | • | • | |||||||||||||||||||||
| KeyLink Solutions | — | • | • | |||||||||||||||||||||||
| Micros Systems | — | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | |||
| Multi-Systems Inc. | — | • | • | • | • | • | • | • | ||||||||||||||||||
| Newmarket International | — | • | ||||||||||||||||||||||||
| Nextel Communications | — | • | ||||||||||||||||||||||||
| Northwind-Maestro | — | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | ||||||
| Philips Business Display | — | • | ||||||||||||||||||||||||
| PriZem International | — | • | • | • | • | • | ||||||||||||||||||||
| Ramesys Hospitality | — | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | ||||||||||
| Remco Software | — | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | |||||||||
| SoftBrands | — | • | • | • | • | • | • | • | • | • | • | • | ||||||||||||||
| Springer-Miller Systems | — | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | |||
| SuiteSpeed | — | • | ||||||||||||||||||||||||
| Visual One Systems | — | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | |||
| White Wolf Software | — | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • | • |
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