Holiday Inn Tests Self-Serve Kiosk

The Holiday Inn Gwinnett Center in Duluth, GA gets tested a lot. First, it was the electronic menu and concierge service. Next came a modernized “Great Sign.“ Now, it boasts a reception kiosk that allows guests to check in and out, change hotel reservations and access airline systems to print boarding passes on the spot.

Developed for InterContinental Hotels Group by Micros Systems, the kiosk has a real-time interface to the Micros OPERA property management system. Customer feedback will shape the brand's plan for implementation, tentatively set for this summer.

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