SIX KEYS TO TELEPHONE EFFECTIVENESS
During the sales process, you usually have a variety of situations in which you need to get answers or information from a prospect. Here are some dos...
Growth Leaders
Americas Best Value Inn, a six-year-old membership group, continues to soar. For the third year in a row, the brand tops the list of the industry's top...
Lemonade From Lemons
The hotel industry isn't generally known for its innovative sales and marketing savvy nor for its ability to react quickly to changing market dynamics....
HEAVENLY BED GOES RETAIL
The Heavenly Bed, a signature of Starwood Hotels & Resorts' Westin brand, is on sale at nearly 50 Nordstrom stores nationwide, about a third of the upscale...
What's the ROI of Training Programs?
Albert Einstein once said, Not everything that can be counted counts, and not everything that counts can be counted. Although on occasion, this statement...
Starwood Brands Are On A Roll
Innovation, ingenuity, high style, industry-leading amenities and exceptional functionality are just some of the reasons Starwood Hotels & Resorts are...
Spotlight on Extended Stay
Extended stay is a segment of the hotel market that doesn't get all the credit it deserves. Everyone knows extended stay hotels are successful, but few...
Furniture Showcase
Dining Arm Chair The dining arm chair from the Thomas Pheasant Collection from McGuire offers a sleek woven design which is handcrafted, in this case...
MARRIOTT'S MINORITY MOVES
More than 30 prospective minority owners and franchisees attended an April education summit Marriott International held at its Washington headquarters....
Ship Shape
Speaking at its annual conference in Chicago last October, InterContinental Hotels Group Americas President Stevan Porter minced no words in describing...
BARTECH CUSTOMIZES FOR PALMS CASINO
Bartech Systems International has developed a customized automatic minibar for the new 300-room south tower of The Palms Casino Resort in Las Vegas. Customized...
SUPER BOWL KICKS OFF SUPER SERVICE
Service is the hallmark of the hospitality industry, so it only makes sense to offer refresher training periodically particularly before a major event....
The Money Machine
Now may be the perfect time to obtain financing for a lodging project. Whether you want to acquire, renovate, reposition or develop a hotel, motel or...
HFS Is Your One-Stop Solution
It's a great time to plan an upgrade to your hotel, or to develop a new property. Low interest rates, a rising economy, and a healthy outlook for travel...
Gaylord Palms Showcases Thin Technology
A thin technology system designed to enhance guest services and ease connectivity is available in all 1,406 guestrooms at the Gaylord Palms in Kissimmee,...
New Yorker Salutes Soldier
After spending 18 months in Iraq, US Army Reservist Sergeant Carlos Melendez has returned to his home in the Bronx, NY, and to his position as a call...
The Current Flood of Capital
Overview Industry articles, analyst reports and convention roundtables all say the hotel recovery is in full swing. All this talk has generated an unusual...
Tech Bytes
The Newfoundland, Canada site of Humber Valley Resort has chosen PAR Springer Miller Systems' HOST property management system to cover all 321 privately...
Greenbrier Cooks up Camaraderie
Soon, conference clients of the Greenbrier, White Sulphur Springs, WV, can be rolling in dough literally, that is if they opt to for a pasta dough making...
HOSPITALITY FERTILE GROUND FOR WI-FI
The widening spread of wireless became clear last month when Wi-Fi hospitality solutions provider StayOnline held the first North American WiFi Symposium,...
TRANSACTIONS
Airport Economy Inn Jigna LLC bought the 56-room Airport Economy Inn in West Lebanon, NH from LS Revocable Trust for $3.4 million. J.P. Ford and Earle...
Holiday Inn Tests Self-Serve Kiosk
The Holiday Inn Gwinnett Center in Duluth, GA gets tested a lot. First, it was the electronic menu and concierge service. Next came a modernized Great...
Guaranteed Occupancy
Guaranteed occupancy is a hotelier's dream. Essentially, that's what Sleepwell Laboratories offers to hotels that participate in its sleep labs program....
INNOVATIONS IN HOTEL PRODUCTS AND SERVICES
An Elegant Shower Solution When Mandarin Oriental Hotels decided to open an exclusive address in New York City, its vision called for an exceptionally...
A DOCTOR IN THE HOUSE
He's a successful conference impresario, a consultant, expert witness and respected lodging management guru. But 40-plus-year hotel industry veteran Morris...
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