INNOVATIONS IN HOTEL PRODUCTS AND SERVICES

Software Solution Suits Classic Resorts

Classic Resorts Limited, Lahaina, HI, is a resort management company specializing in vacation condominiums and homes on the islands of Maui and Hawaii, including the luxurious Ka'anapali Ali'i, Lahaina Shores Beach Resort and Pu'unoa Beach Estates properties.

Chief Financial Officer Kay Carpenter spent more than a year researching property management systems before settling on IQWARE, a powerful suite of fully featured hospitality solutions that integrate a wide range of comprehensive applications.

The company designs applications that focus on the bottom-line with a singular focus on the hospitality market. Its suite of products includes property management, central reservations, multi-property management, online reservations, point-of-sale, sales and catering, golf course-, spa- and marina-management and back office.

IQWARE can run in a LAN, WAN or ASP-like configuration. In Classic's case, running on a central server using Citrix, this ASP-like model provides far more flexibility and performance than a typical browser-based model. It allows Classic to consolidate all IT support in one location, gain in productivity and efficiency while realizing substantial savings by cutting down travel time between the islands.

“IQWARE's software is so extensive and sophisticated, and yet extremely user-friendly,” says Carpenter. “And while there's a lot of product out there for hotels, I'm focused on condos. We have to produce owner statements for individual condos, and this software has features that outweigh the other vendors.”

Importantly, IQWARE customer service and technical support continually exceeds user expectations, attests Carpenter, while facilitating application deployment and the acceleration of both funding and development for upgrades, new modules, integrations and the Internet. “Their support is excellent,” enthuses Carpenter. “In the two and a half years we've had this software we've never been down. It makes our lives so much easier.” Circle 75

Drying Cabinet

The Whirlpool DryAire drying cabinet quickly dries sports and recreation equipment, delicates and bulky items, allowing guests to care for wet clothes and outdoor gear. Ideal for ski resorts, vacation condos and lake cabins, it holds a variety of clothing and odd-shaped items. Cabinet can be mounted directly to a wall or enclosed in custom cabinetry. Installation does not require external venting. Circle 76

Stationery Folder

The Vynatex bi-fold stationery folder features four vinyl interior pockets to hold stationery and guest information. Includes a center pen loop and sealed edges. The Sculptahyde material is available in a variety of colors. Circle 77

Cordless Phones

Classic Coffee Concepts introduces a new one-cup in-room coffee program with new options. The program eliminates the need for cleaning or replacing a glass decanter as coffee is brewed directly into an insulated, disposable 12-ounce cup. A heavy-duty, dishwasher-safe brew basket is provided. A second dishwasher-safe, multi-use brew basket is also available as a low-cost alternative. Circle 78

Heat Lamps

Hatco Corp. introduces a new series of high-watt decorative heat lamps to hold food warm and enhance restaurant décor. Warmers are available in eight different shades and a variety of colors to match any interior design. Circle 79

ATM Solutions

ATM Systems provides elegant custom ATM solutions for the hospitality industry. A selection of traditional or contemporary designs blends with all hotel decors. Circle 80

Massage Suites

Panasonic offers its Massage Suites program through which massage chairs can be featured in hotel suites. The Panasonic Massage Lounger chair simulates the deep-tissue therapy techniques of Shiatsu massage or the soothing relaxation techniques of Swedish massage. The chair's 30-inch massage travel length stretches from the neck to lower back, relieving pressure on the intervertebral discs.
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Hair Dryer

The Conair 1875 Watt Soft Surface Turbo Dryer (model no. 152B), in black, is a powerful mid-size hair dryer with two heat and two speed settings, and a cool shot button. The Conair 1875 Watt Cord-Keeper Dryer (model no. 079HRW), in white, offers hotel guests a powerful hair dryer as well as the convenience of a retractable line cord with push button control and dual voltage. Circle 82

Bellman Carts

New Glaro Glider bellman carts feature a six-wheel design for pinpoint maneuverability. Carts are available in “rust proof” Satin Aluminum and “tarnish proof” Satin Brass finishes. Circle 83

Artisan Teas

Numi Tea has launched a new line of artisan teas. The line combines the highest quality tea with an artistic presentation. Hand-sewn, full-leaf green, white and black teas are shaped and stitched into exotic blossoms and bundles. In hot water, each variety elegantly unfurls into a dazzling visual bouquet with sweet and subtle flavors for the palate.
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Light Control

SPD-Smart windows from Hotel Technologies give guests precise control over the amount of light, glare and heat entering windows. The Sunrise Grad-U-Wake timer programs the windows to gradually allow increasing amounts of natural light into the room. Other benefits include improved energy efficiency and reduced damage from UV light.
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Towels

Standard Textile Co., Inc. offers luxurious terry towels using Centium Core technology. This involves a new weaving technology, resulting in more comfortable, more durable and more cost-effective textiles than those made the traditional way, claims the company. The technology reinforces the cotton surface with a microfiber core so that there is “more towel” touching the skin, giving it a luxurious feel. Circle 86

AC/Heat Pump Units

The Sanyo 2 series PTAC units offer high energy efficiency ratings of up to 11.6. In addition, the new Random Skew blower and two-fan motor system provides whisper quiet operation. The units are said to provide considerable cost savings for hotels and motels. Circle 87

Carpet Protection

Durkan Patterned Carpet's new ColorShield system is a stain protection technology being incorporated into the company's full line. The advantage of the technology is that it safeguards the custom color and custom pattern, yielding similar properties of solution dyed nylon. Nearly all spills will wick away easily with water, claims the company.
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Energy Management

Onity has completed beta testing on a new energy management device-the SensorStat Wireless DDC. This new thermostat control is a wireless radio frequency-controlled unit which combines Onity's SensorStat energy management system with a new Spread Spectrum wireless device-to-device network platform. This allows access to the energy management system where previously it was impossible or cost prohibitive It also provides wireless device-to-device networking, allowing other in-room and out-of-room devices to exchange data with each other and with the network. Circle 89

In-Room Coffee

The Melitta One: One automatic pod brewing system combines premium 100-percent high-grown Arabica bean coffee enclosed in Melitta filter paper with a low-pressure pump to brew gourmet coffee, one cup at a time in just seconds. The system also brews specialty tea. One:One serves an five- or eight-ounce cup of coffee, brewed within 50 seconds. Circle 90

Fan System

INNCOM International's variable speed fan drive is designed to reduce HVAC noise and enhance dehumidification. The VFD-4 is designed to eliminate all such noises by providing an infinite number of fan speeds, from high to ultra-slow. The unit automatically and noiselessly transitions through the entire range of fan speeds, while providing the precise amount of air flow to maintain temperature settings. Circle 91

Purchasing Software

Parker Purchasing Technologies introduces the Prollinx 3.0 web-native purchasing software. Version 3.0 is an easy-to-use, yet comprehensive purchasing tool offered as a hosted application which eliminates software installation, additional hardware purchases and the need for technical personnel. The company offers a No Contract, No Commitment, No Risk proposition. For a low monthly cost, clients can focus on the business benefits of the product instead of the operational issues surrounding the typical application. Circle 92

Refreshment Center

Dometic introduces the HiPro Vision refreshment center. With its clear view door, the HiPro Vision puts the spotlight on displayed goods for enhanced appeal. The unit is available with pullout shelves or drawers for maximum flexibility, and can be used in freestanding or built-in applications. Features include Fuzzy Logic II, an upgraded version of Dometic's pa-tented, energy-regulating software, that provides HiPro units with the lowest energy consumption for absorption-type refreshment centers. Circle 93

Locking System

Kaba has launched ATLAS, its advanced electronic locking system for small boutique-style to upscale resorts. ATLAS offers broad-based compatibility that makes it ideal for any hotel. The system is scalable for major, complex operations and offers advanced easy-to-use audit- ing and state-of-the-art access control security. IBM will supply the system's computer software. Circle 94

Holding Cabinet

Hatco Corp. offers the new, shallower Flav-R-Savor holding cabinet, model FSHC-7-1, built only 29-1/2 inches deep to easily fit under work counters. The easy-to-maneuver cabinet is versatile, accommodating up to seven full-size sheet pans or hotel pans on 3-inch centers. A new enhanced heat and humidification system, coupled with the down tube for even heat distribution, assures proper holding temperatures. Circle 95

Wood Blinds

As one of the products within the Hunter Douglas Hospitality Collection, Country Woods Collection wood blinds boasts quality, superb construction and refined finishes crafted from 100-percent genuine hardwoods. Fashion-forward decorative tapes enhance coordination possibilities for the 12 colors offered. Circle 96

Franchise Finance

GE Commercial Finance, Franchise Finance (GEFF) is a leading lender for the franchise finance market via direct sales and portfolio acquisition in the U.S. and Canada. GEFF offers customers access to capital with a menu of products featuring flexible structuring, including financing for acquisitions, refinancing, construction of new units and remodels for single- and multi-unit operators and chains. Circle 97

Telephony Solutions

Scitec has added Wi-Fi wireless indoor/outdoor high speed Internet access network, and IP-PBX and IP-Centrex Voice-over-IP systems designed to meet emerging preferences for on-property wireless and IP-enabled telecom connectivity. Cost-effective, scalable Scitec VoIP solutions are designed to reuse much of the hotel property's existing analog voice infrastructure. Circle 98

Hospitality Uniforms

Cintas Corp. recently introduced fresh, new designs in its latest Uniform Book. The 266-page book contains the full array of fresh new styles, fits, designs and updated colors ranging from accessories to tailored apparel, housekeeping and security uniforms to concierge suits and chef coats. The Cintas Define Your Design approach allows customers to order ready-to-wear uniforms as pictured in the catalog or customize them. Circle 99

Stair Rods

Zoroufy Stair Rods presents its Dynasty Collection of stair rods, ideal for highlighting a variety of stair runners, from machine-made to fine Orientals. The collection offers handcrafted detail and elegant beauty, claims the company. The line features the company's patented interlocking stair rod brackets, which provide a smooth, clean look for a staircase, leaving surfaces free of unsightly installation screws or turnkey latches. Circle 100

Guest Reports

D.K. Shifflet & Associates Ltd., in association with Differential Web Solutions, Inc., introduces a new e-mail-based guest satisfaction measurement system: HotelGEST. The program provides a measurement system with local competitive benchmarks for satisfaction, service and value and real-time reporting. HotelGEST provides eight standard reports which are available 24/7 via password-protected website. The continually updated reports provide a real time feedback system-no waiting until the end of the month to see results. Circle 101

Tableware

Indigo, from The Homer Laughlin China Company, is a dark new color china available in a mix of square, rectangles, crescents and other shapes in multiple hues of twilight and midnight. From ethnic or rustic to casual or elegant, Indigo enhances a range of decors. Finished in a high-fire, lead-free, abrasion-resistant mirror glaze, Indigo features an Alphalain body to provide enhanced chip and impact resistance as well as superior heat retention. Circle 102

Fan Coil UVC Kit

A new Fan Coil UVC (Ultraviolet C-band) Kit that provides mold and Indoor Air Quality (IAQ) control, energy savings and reduced main- tenance is available from Steril-Aire, Inc. Each kit contains a UVC emitter and power supply, plus all necessary hardware components to retrofit a fan coil with UVC. The retrofit kit makes it possible to install UVC lights in A/C systems. Circle 103

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