Leveraging POS To Expand Your Capabilities

Resort packages bundle accommodations, amenities, special services, dining and activity options. The concept of integration also applies to a resort's technology solution, particularly point-of-sale. The Montage Laguna Beach in southern California has successfully integrated a POS solution throughout its enterprise.

Prior to opening in February 2003, management of the luxury property — with 250 guestrooms, three restaurants, 21 spa treatment rooms, and 14,500 square feet of meeting space — demanded customized, powerful technology. “We sought a long-term solution that would be integrated with our property management system and back-office applications,” says Todd Orlich, director of Food and Beverage.

The core POS solution includes 35 terminals, offers modules covering centrally managed reservations, table management, and back-office, and is solidly integrated with the property management system. The Montage's restaurants offer more efficient reservations service and greater accuracy because a centralized department can facilitate reservations for all of the restaurants on the property. Its table management software seamlessly integrates guest preferences, seating capacity and available staff.

Another benefit of Montage's POS solution is incorporation of PMS and a web applications suite. “The integration to our PMS grants the ability to pull guest history information by last name and room number, or even utilize a guest check or reservations for future records,” Orlich says.

“We measure our return on investment through increased speed of service, ease of operation, and flexible design capability,” he adds. “The beneficial impact we've realized in overall staff productivity and guest satisfaction strengthens our implementation of the totally integrated technology system.”

Reprints and Licensing
© 2014 Penton Media Inc.


Acceptable Use Policy
blog comments powered by Disqus

Most Recent

More Recent Articles

Career Center

Quick Job Search
Enter Keyword(s):
Enter a City:

Select a State:

Select a Category:



http://lhonline.com/images/bulk_tv_logo.jpg
Franchise Fact File Top Brands
Brand Company Basics Top Management Companies
Owners & Operators Industry Consultants
Industry Associations Industry Events
Design Firms Purchasing Companies
Top Ownership Groups  


http://lhonline.com/images/bulk_tv_logo.jpg

Click here to view all of the Lodging Hospitality Photo Galleries



Accor Best Western
Carlson Rezidor Choice
Hilton Hyatt
IHG La Quinta
Marriott Starwood
Vantage Wyndham







Free Product Information
News and Trends for the Hotel, Motel, and Hospitality Markets.

Lodging Hospitality eReport
Lodging Hospitality electronic newsletters are FREE to requested subscribers.

Lodging Hospitality Resource Center
The Lodging Hospitality Resource Center is the ultimate resource to find products and services to build, equip, and renovate hotels, motels and resorts.

Subscribe / Renew
Visit our subscription center to subscribe or renew your subscription to Lodging Hospitality.

Webinars
Visit our webinars page to view all our upcoming and on demand webinars.

Whitepapers
Visit our White Papers page to view all our current White Papers.