Anew XML interface between MTech's hotel service optimization system, or HotSOS, and the PAR Springer-Miller System's Host property-management system improves workflow and guest incident tracking, according to the companies.

The interface sends guest information in real time from Host to HotSOS using sophisticated servers and connectors, according to Luis Segredo, president of MTech. For hotels using the two systems, it means having real-time access to guest information from the HotSOS user interface and being able to trigger delivery of services or amenities automatically in HotSOS based on events that “occur” in Host.