Web-based PMS Here To Stay

Any solution offered to the hotel industry has an unusually high standard. Hotels never close. Computers are used 24 hours a day.

Critical revenue points including point of sale and call accounting must be maximized. Multiple departmental computer systems linked to your property-management system must share data in real time. Inventory and rate information from your PMS must feed a brand and/or alternate distribution channels worldwide. Changing market conditions and competition demand dynamic updates in rate and inventory allocations to these systems. Attempting to manually manage all this is labor-intensive at a time when your property can least afford it.

Since web-based systems were introduced, they have been fighting to overcome technical hurdles to gain a competitive hold in this market. Similar challenges occurred during the transition from DOS- to Windows-based systems several years ago.

Enter the application service provider (ASP), offering the potential of a centrally housed application that can be upgraded and maintained with little involvement by the property.

A web-based PMS, or one maintained by a third party, is nothing new. For years some of the more forward-thinking, customer-centric PMS companies have been offering hosted ASP services. But mission-critical applications still must be maintained on site, with web-based services delivered from a remote location.

When choosing a web-based PMS partner, consider the following:

  • Make sure the system was built from the ground up and was originally intended as a web-based system. This is critical because opportunities for integration and interfaces can be challenging in a system not open to reconfiguration.

  • The architecture and tools used should allow for enforcing security now and in the future. One advantage of the Microsoft.Net suite is that Microsoft is committed to driving these standards into the products. This ensures that due diligence is being performed to protect your data as it travels the information highway.

  • Make sure the advantages you are looking for exist in the system you are considering; if your goal is to manage your software and data at a central location and provide real-time program updates, make sure these benefits are included.

  • Your system should make the best use of the available network bandwidth. Too many round trips to the remote server could leave your desk clerks waiting for a screen to resolve while a guest is waiting.

  • Insure your choice has a method for servicing the plethora of connectivity and room distribution channels available to your property. Also, a system that is down for servicing or technical reasons is not updating these channels with critical inventory and rate information — to which millions of hotel customers have instant access.

  • The system should be backed by solid, reliable 24/7 support.

  • To secure the greatest number of future options, find out if the company you choose has working OTA-compliant interfaces that will help you connect to brands and alternate distribution channels. The business relationships developed by the firm that will provide your technology also are important. Considerations of a brand change or becoming an independent property should also be part of your technology decision. Will you have to replace your PMS in such a decision?

Web-based technology got off to a bumpy start in the hotel business. However, its advantages and improvements have caused forward-looking chains and management companies to push for solutions that incorporate at least some of its benefits.

Many of these features and benefits are only now being realized; only the imagination limits the possibility of and opportunity to be connected not only with a service provider but also with all alternate distribution channels. Bet on it: If you are in the hotel industry, there is a web-based property-management system in your future.

Rick Munson is president and CEO of Phoenix-based Multi-Systems Inc., a supplier of ASP hotell technology and web-based property-management systems, with an installed base of more than 2,800 sites in North America. Call him at 800-331-7890 or e-mail rick.munson@msisolutions.com.

High-speed Internet access via CAT5 High-speed Internet access via xDSL, HPNA or similar High-speed Internet access via wireless Integrated voice/data lines Proprietary ISP PMS interface High-speed Internet via CAT3 Participation in a wireless roaming network Other
Blizzard Internet Marketing — Circle 173
Broadband Hospitality — Circle 178
Comcast Corp. — Circle 126
Connex Services — Circle 97
EasyConnectPC — Circle 130
ESPN — Circle 133
Etho Stream — Circle 174
EzRez Software — Circle 162
Firetide — Circle 230
GenaRes Worldwide — Circle 163
Global Card Services — Circle 175
GuestDirect — Circle 176
Guest-Tek — Circle 135
iBahn — Circle 137
Innes Systems — Circle 104
KeyLink Solutions — Circle 109
Kyber Networks — Circle 226
Merlot Communications — Circle 144
Nstreams Technologies — Circle 147
NXTV — Circle 148
On Command Corp. — Circle 149
Pegasus Solutions — Circle 166
Ramesys Hospitality — Circle 116
Road Runner — Circle 204
Sceptre — Circle 167
Scitec — Circle 177
Secure-Res — Circle 168
StayOnline — Circle 154
Showtime — Circle 153
SuiteSpeed — Circle 120
TeleAdapt — Circle 155
Teledex — Circle 178*
Telkonet — Circle 156
Total Vision — Circle 158
TravelCLICK — Circle 170
Unisys Corp. — Circle 171
Wayport — Circle 159
Ze-Net Technologies — Circle 160

ASP installation Standalone installation ASP and standalone installation Enterprise consolidation/viewing Data cleansing Data mining PMS connectivity CRS connectivity GDS connectivity IDS connectivity Web booking engine connectivity Sales & catering connectivity Two-way reservations interfacing Customizable reporting E-folio services Financial operations reporting Business operations reporting Other
Adaco Services — Circle 191
Aggressive Banqueting Concepts — Circle 192
Altiuspar — Circle 161
Aptech Computer Services — Circle 91
Blue Square Studios — Circle 124
Booking Center — Circle 93
Daylight Software — Circle 194
EzRez Software — Circle 162
GenaRes Worldwide — Circle 163
Global Card Services — Circle 175
Gold Key Solutions — Circle 210
Image Technology Systems — Circle 103
Innes Systems — Circle 104
InnPoints Worldwide — Circle 105
IQWare — Circle 106
Janus Digital Displays — Circle 107
Micros Systems — Circle 110
Multi-Systems Inc. — Circle 111
Newmarket International — Circle 112
NoBarriers — Circle 212
Northwind-Maestro — Circle 113
Passkey — Circle 196
PriZem International — Circle 115
Ramesys Hospitality — Circle 116
Sceptre — Circle 167
Shift4 — Circle 202
SoftBrands — Circle 118
Statability — Circle 209
StayOnline — Circle 154
TravelCLICK — Circle 170
Unisys — Circle 171
Wayport — Circle 159

Reprints and Licensing
© 2014 Penton Media Inc.

Acceptable Use Policy
blog comments powered by Disqus

Most Recent

More Recent Articles

Career Center

Quick Job Search
Enter Keyword(s):
Enter a City:

Select a State:

Select a Category:

Franchise Fact File Top Brands
Brand Company Basics Top Management Companies
Owners & Operators Industry Consultants
Industry Associations Industry Events
Design Firms Purchasing Companies
Top Ownership Groups  


Click here to view all of the Lodging Hospitality Photo Galleries

Accor Best Western
Carlson Rezidor Choice
Hilton Hyatt
IHG La Quinta
Marriott Starwood
Vantage Wyndham

Free Product Information
News and Trends for the Hotel, Motel, and Hospitality Markets.

Lodging Hospitality eReport
Lodging Hospitality electronic newsletters are FREE to requested subscribers.

Lodging Hospitality Resource Center
The Lodging Hospitality Resource Center is the ultimate resource to find products and services to build, equip, and renovate hotels, motels and resorts.

Subscribe / Renew
Visit our subscription center to subscribe or renew your subscription to Lodging Hospitality.

Visit our webinars page to view all our upcoming and on demand webinars.

Visit our White Papers page to view all our current White Papers.