WHY VOIP?

Here are a couple of reasons: to provide a platform for new business processes and to reduce costs. Internet is already entrenched in our business. Voiceover Internet protocol is going to increase value by adding both front- and back- of-the-house business advantages. Guests can use a VOIP phone to browse for hotel services and amenities the same way they do on the net. Future services can be very easily added, such as live video conferencing, check-in/-out, integration with other IP services like video-on-demand (VOD), as well as ambient controls, card keys and long-distance.

At the back of the house, the equivalent of a traditional PBX switch can be implemented at a fraction of the cost. If a switch fails, it can be controlled or backed out from a different location. If another location has better long-distance rates it can be used and shared across a company's VOIP wide area network (WAN) through the use of toll bypass features.

Our challenge is to have our infrastructure ready. To do that, we need to upgrade our traditional two-pair CAT3 low- voltage infrastructure to full-speed IP networks. Ideally, it pays to provide just one CAT6 cable per room, or single CAT6 cable to watch 10 movies (HD quality) and be on a conference call with up to 10 people, all at the same time. The cost of upgrading is relatively low if properly designed, as many vendors will want — unnecessarily — to have CAT6 for each of the services provided in the room (such as monitoring fridge beverage consumption, high-speed Internet access, IP VOD, temperature controls, VOIP phones, etc.). There is also the challenge of picking the right VOIP provider. Very few provide good VOIP integration of hospitality features. Still, VOIP has the potential to provide the ultimate in guest services in the hospitality industry.


— by Vio Nicola, vice president of information technology, Ameristar Casinos. Call 702-567-7096 or e-mail vio.Nicola@ameristarcasinos.com.

Reprints and Licensing
© 2014 Penton Media Inc.


Acceptable Use Policy
blog comments powered by Disqus

Most Recent

More Recent Articles

Career Center

Quick Job Search
Enter Keyword(s):
Enter a City:

Select a State:

Select a Category:



http://lhonline.com/images/bulk_tv_logo.jpg
Franchise Fact File Top Brands
Brand Company Basics Top Management Companies
Owners & Operators Industry Consultants
Industry Associations Industry Events
Design Firms Purchasing Companies
Top Ownership Groups  


http://lhonline.com/images/bulk_tv_logo.jpg

Click here to view all of the Lodging Hospitality Photo Galleries



Accor Best Western
Carlson Rezidor Choice
Hilton Hyatt
IHG La Quinta
Marriott Starwood
Vantage Wyndham







Free Product Information
News and Trends for the Hotel, Motel, and Hospitality Markets.

Lodging Hospitality eReport
Lodging Hospitality electronic newsletters are FREE to requested subscribers.

Lodging Hospitality Resource Center
The Lodging Hospitality Resource Center is the ultimate resource to find products and services to build, equip, and renovate hotels, motels and resorts.

Subscribe / Renew
Visit our subscription center to subscribe or renew your subscription to Lodging Hospitality.

Webinars
Visit our webinars page to view all our upcoming and on demand webinars.

Whitepapers
Visit our White Papers page to view all our current White Papers.