Lodging Hospitality mobile web
beta


FTC Warns Hotels About 'Resort Fees'

From CNN Travel
FTC Warns Hotels About 'Resort Fees'
If you've ever been hit with one, you know how an unexpected "resort fee" can take your breath away. At up to $30 a night, the dollars quickly add up when you spend a few nights in a hotel that charges a mandatory fee for amenities that might include the use of the property's gym or pool.

The element of surprise that accompanies some of these mandatory fees has caught the attention of the Federal Trade Commission, which recently sent a letter to 22 hotel operators warning that their online rate quotes may be deceptive and in violation of FTC regulations.

The commission found that some of the hotel operators it addressed list only the room rate and taxes in online rate quotes, while listing mandatory fees separately either nearby or on another page, while other hotels list the fees in fine print or don't list additional fees at all, indicating only that other fees may apply.

"These practices may violate the law by misrepresenting the price consumers can expect to pay for their hotel rooms," the commission's letter to hoteliers said. "We believe that online hotel reservation sites should include in the quoted total price any unavoidable or mandatory fees, such as resort fees, that consumers will be charged to stay at the hotel." Click here for the full story.


2010 Penton Media, Inc. | View: full site