Lodging Hospitality mobile web

New Book Promises Keys to Hotel Industry Kingdom

From the San Francisco Chronicle
New Book Promises Keys to Hotel Industry Kingdom
Heads in Beds: a Reckless Memoir of Hotels, Hustles, and So-Called Hospitality" (Doubleday), by Jacob Tomsky

Room upgrades. Free movies. Late checkouts. Jacob Tomsky promises readers the keys to the hotel industry kingdom in his tell-all book, "Heads in Beds." The one-time philosophy major has spent more than a decade working in the industry and, like room service, he delivers the goods.

Take those extra charges for movies and the minibar. Tomsky tells readers they're the most frequently disputed charges on guests' bills. Just deny you ever watched it or ate it and it'll come right off the bill. Going to incur a same-day cancellation charge? No worries, ask to move the reservation to another date without penalty, then cancel the new reservation later. Want to get upgraded to a nicer room? Try tipping the check-in agent $20 upfront. Click here for the full story.

2010 Penton Media, Inc. | View: full site