Operations

New projects, strategies and trends in hotel and resort operations. A look at the different facets of lodging operations, including sales & marketing, housekeeping, human resources, food & beverage, engineering & maintenance and revenue management.


Sales & Marketing

Strategies, trends and news in the sales and marketing of hotels and resorts, including loyalty and other membership programs. How to build brand, loyalty and revenue through social media, public relations and advertising.

Peninsula Hotels Updates Branding, Flagship

The Peninsula Hotels is energizing its brand with a new global marketing campaign — “Peninsula Moments.” “[The new campaign] increases our guests’ awareness and understanding of our brand,” says Rob Cheng, vice president of marketing for the company. “It’s not hard sell, but rather all about showing what we do and the ...


Housekeeping

Best practices, trends and news in the housekeeping procedures and practices at hotels and resorts.

Behind the Scenes Sept. 1, 2012

Operational insights to help keep your property running at full speed...


Human Resources

Best practices, trends and news from the human resources departments of hotels and resorts, including insight into hiring, recruiting and maintaining the best workforce.


Food & Beverage

Strategies, trends and news on the food and beverage components of hotels and resorts, from restaurants to bars to baristas to grab-and-go options.

Quick Fixes to Hotel Plumbing Problems

For some reason, plumbing issues tend to scare people. Many believe tinkering with faucets, sinks or toilets might turn a small problem into a major fiasco. Others believe a twist here and a turn there with some pliers or a wrench will result in thousands of gallons of water gushing out of the fixture....


Engineering/Maintenance

Best practices, trends and news in the back-of-house engineering and maintenance departments of hotels and resorts.

Quick Fixes to Hotel Plumbing Problems

For some reason, plumbing issues tend to scare people. Many believe tinkering with faucets, sinks or toilets might turn a small problem into a major fiasco. Others believe a twist here and a turn there with some pliers or a wrench will result in thousands of gallons of water gushing out of the fixture....

Hilton’s Recycling Program Saves $18 Per Mattress

Until recently, hotels under the Hilton flag trashed old mattresses at a rough cost of $30 per bed. A new recycling program has reduced disposal costs to $12, saving the company about $900,00 the past two years. ...


Revenue Management

Strategies, trends and new developments in the revenue management of hotels and resorts, including best practices, new technology and other advances in the battle to grow rate and drive revenue per available room (RevPAR).

Effectively Managing Your Property's Reputation Online

Digital reputation management is vital to the success of your hotel. In an age where guest reviews can be posted by anyone at anytime, formulating a strategy for managing your hotel's online reputation is not only wise — it's essential. And contrary to popular belief, you don't just need to monitor ...

Noted Hotel Academic to Head UW-Stout Hospitality Program

Lalia Rach, one of the most respected academics in the hotel industry, is stepping out of the classroom and back into university administration. Next month, Rach will join the University of Wisconsin-Stout as associate dean of the College of Management and director of the School of Hospitality Leadership....


Customer Service

Best practices, news and insight into customer service and how important guest satisfaction is to the success of hotels and resorts.

Effectively Managing Your Property's Reputation Online

Digital reputation management is vital to the success of your hotel. In an age where guest reviews can be posted by anyone at anytime, formulating a strategy for managing your hotel's online reputation is not only wise — it's essential. And contrary to popular belief, you don't just need to monitor ...


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