Operations
New projects, strategies and trends in hotel and resort operations. A look at the different facets of lodging operations, including sales & marketing, housekeeping, human resources, food & beverage, engineering & maintenance and revenue management.
Sales & Marketing
Strategies, trends and news in the sales and marketing of hotels and resorts, including loyalty and other membership programs. How to build brand, loyalty and revenue through social media, public relations and advertising.
A Taste of Luxury Lodging at a Mexican Resort
Hotels like Villa Premiere, and others in the Pacific resort town of Puerto Vallarta, fight the image that all of Mexico is unsafe for tourists by providing an ample taste of local culture, ambience, service and soul....
Housekeeping
Best practices, trends and news in the housekeeping procedures and practices at hotels and resorts.
Human Resources
Best practices, trends and news from the human resources departments of hotels and resorts, including insight into hiring, recruiting and maintaining the best workforce.
Travel Philanthropy a Focus for Preferred Hotels
Preferred Hotels wants guests to feel good about choosing a place to stay. They figure a little travel philanthropy will help. And so, select member properties are donating $1 to $3 per room night to Global Angels or Born Free for guests who choose one of three travel promotions. ...
Food & Beverage
Strategies, trends and news on the food and beverage components of hotels and resorts, from restaurants to bars to baristas to grab-and-go options.
A Taste of Luxury Lodging at a Mexican Resort
Hotels like Villa Premiere, and others in the Pacific resort town of Puerto Vallarta, fight the image that all of Mexico is unsafe for tourists by providing an ample taste of local culture, ambience, service and soul....
Engineering/Maintenance
Best practices, trends and news in the back-of-house engineering and maintenance departments of hotels and resorts.
Homewood Suites Boosts Housekeepers, Engineers
In the modern world of hotelkeeping, the most important managers at the majority of properties are the executive housekeeper and chief engineer. As the executive committee at many hotels shrinks, housekeepers and engineers must take on additional responsibilities and, more importantly, assume key leadership roles in their hotels, management and ownership companies and even brand companies....
Revenue Management
Strategies, trends and new developments in the revenue management of hotels and resorts, including best practices, new technology and other advances in the battle to grow rate and drive revenue per available room (RevPAR).
Using Online Ratings and Reviews in Revenue Management
The webcentric world of business has brought myriad changes to hotel owners and operators in every area, department and practice. Among these changes is the fact that smaller, independent properties are competing head-to-head with larger properties, as well as with major national and international brands. While this helps level the playing field, it also requires that smaller properties “up the ante” when it comes to pricing and revenue management. ...
New Law Means Lower Debit Card Fees
If your debit-card swipe fees don’t go down after Oct. 1, 2011, you’re paying too much. That’s what Bob Baldwin, president of Heartland Payment Systems, Princeton, NJ, has been telling his customers in recent months. Baldwin’s comments come in the wake of the implementation of the Durbin Amendment, which passed as part of the Dodd-Frank financial reform bill....
Customer Service
Best practices, news and insight into customer service and how important guest satisfaction is to the success of hotels and resorts.
Hotel Wayfinding Interacts with Smartphones
Wayfinding screens in hotels are becoming widely accepted as the preferred method of showing floor plans, guiding guests to destinations on the property, revealing session locations for conferences and opening new avenues of engaging guests. But until recently, guests still had to rely on memory as they walked away from the maps on digital displays toward their destination within the property. ...
Hilton Welcomes Chinese Travelers with New Program
Hilton Worldwide officially rolled out its much-talked-about Huanying welcome program for Chinese travelers Aug. 16 at the Hilton San Francisco Union Square. The program — available in four Bay-area hotels — was launched at 51 Hiltons in 13 countries worldwide. ...
