Operations
New projects, strategies and trends in hotel and resort operations. A look at the different facets of lodging operations, including sales & marketing, housekeeping, human resources, food & beverage, engineering & maintenance and revenue management.
Sales & Marketing
Strategies, trends and news in the sales and marketing of hotels and resorts, including loyalty and other membership programs. How to build brand, loyalty and revenue through social media, public relations and advertising.
How Social Media Levels the Playing Field
Marketing intelligence can be gleaned from social media, a fact well documented. From recommendations to general opinions shared online, hotels gain great insight into the relevance and effectiveness of their marketing messages. ...
Housekeeping
Best practices, trends and news in the housekeeping procedures and practices at hotels and resorts.
Human Resources
Best practices, trends and news from the human resources departments of hotels and resorts, including insight into hiring, recruiting and maintaining the best workforce.
Food & Beverage
Strategies, trends and news on the food and beverage components of hotels and resorts, from restaurants to bars to baristas to grab-and-go options.
Engineering/Maintenance
Best practices, trends and news in the back-of-house engineering and maintenance departments of hotels and resorts.
Behind the Scenes April 15, 2012
Operational insights to help keep your property running at full speed...
Increasing Efficiency in Hotel Laundries
A hotel’s laundry room may not be thought of as the most advanced, efficient operation within the building—but why not? Laundry managers have more options today to improve this necessary function of a hotel....
Revenue Management
Strategies, trends and new developments in the revenue management of hotels and resorts, including best practices, new technology and other advances in the battle to grow rate and drive revenue per available room (RevPAR).
Melchiorri Brings Lodging to TV with “Hotel Impossible”
Anthony Melchiorri isn’t a TV personality doing a hotel show. He’s a hotel guy doing a TV show. His resume and approach on camera make that clear from the first episode of “Hotel Impossible,” a new original weekly one-hour series premiering Monday, April 9 at 10 p.m. on the Travel Channel....
Reviewing Social Media Sites Critical
Last April, I wrote a column about how online travel agency websites (like Expedia and Priceline) affect hotel values. I received quite a bit of mail about that article—a lot of people have been wrestling with how to control this new and increasingly important technology. One of the key messages...
Customer Service
Best practices, news and insight into customer service and how important guest satisfaction is to the success of hotels and resorts.
How Social Media Levels the Playing Field
Marketing intelligence can be gleaned from social media, a fact well documented. From recommendations to general opinions shared online, hotels gain great insight into the relevance and effectiveness of their marketing messages. ...
Melchiorri Brings Lodging to TV with “Hotel Impossible”
Anthony Melchiorri isn’t a TV personality doing a hotel show. He’s a hotel guy doing a TV show. His resume and approach on camera make that clear from the first episode of “Hotel Impossible,” a new original weekly one-hour series premiering Monday, April 9 at 10 p.m. on the Travel Channel....
