Hotel Staff Taught to Read Guests' Body Language
From USA Today
Hotel Staff Taught to Read Guests' Body Language
Forget calling the front desk. If you're a guest at an Affinia hotel, the staff will try to figure out what you need just by looking at you.
Starting this month, the boutique chain is bumping up personal service in its five hotels in New York City and one each in Chicago and Washington, D.C. Everyone from housekeeping to management will be tailoring his interaction with guests based on body language.
A body language expert trained employees over the summer on what cues to look for. Click here for the full story.
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