Best practices, trends and news in the housekeeping procedures and practices at hotels and resorts.

5 Pest Resolutions to Ring in the New Year 

New Year’s resolutions — the declarations we make at the beginning of the year in hopes that we’ll stick to them and see real change in ourselves. While most of these resolutions dissolve after a few months, there is one resolution that you should consider making and keeping – for your sake and the sake of your hotel guests. Stay resolute in maintaining proactive and effective pest management practices in the coming year. This can help you manage future pest problems, as well as examine your existing plan and build upon and improve it....

Behind the Scenes Sept. 1, 2012 

Operational insights to help keep your property running at full speed...

How to Keep Your Kitchens Safe 

Hotel operators may not realize how serious slip-and-falls accidents can be in the hospitality industry. According to the National Floor Safety Institute, more than three million foodservice workers are injured each year working in hotel and restaurant commercial kitchens. ...

How to Beat Bed Bugs in Your Hotel 

Bed bugs are what a hotel manager’s nightmares are made of, especially as reports of guests finding bed bugs in hotels make news on a regular basis....

Why Water Conservation Matters to Hotels 

Hotel properties are often “caught between a rock and a hard place” when it comes to conserving energy and water. They want to keep guest satisfaction high and are aware that, unfortunately, some conservation methods are not generally well-received by guests; however, they also understand they must take steps to reduce consumption, both for the greater good and because energy and water costs are escalating throughout the country....

Gaylord Palms Competes for Business and Employees  

Its 178,500-square-foot Florida Exhibition Hall makes The Gaylord Palms in Kissimee, Fla., the largest hotel-based convention center in the state. And, that’s just part of the meeting space at the 1,406-room property, which covers 63 acres just five minutes from Disney World. The facility — built in classical Florida architecture — has a myriad of venues, including several in its 4.5-acre central atrium. ...

Best Western Shines a Light on Cleanliness 

Cleanliness is the number-one criteria of hotel selection for the vast majority of travelers. Wisely, Best Western International has made a bid to claim ownership of the clean guestroom or, more accurately, the perceived-to-be-clean guestroom. Last week, the chain rolled out Phase II of its five-year-old I Care initiative, an arsenal of high-tech tools for housekeeping staff....

Welcoming Summer Without the Pests 

Summer is almost here, and with the rise in temperatures comes an increase in pest activity. In the hospitality industry, this means that your guests aren’t the only ones checking in — pests like cockroaches, mosquitoes and flies are packing up and heading for your establishment for a reprieve from the summer heat. ...

Best Western Is Latest to Partner with Soap Recycler 

Best Western International has partnered with Clean the World to recycle hotel soap and bottled amenities and provide poor folks around the world with hygiene care. Clean the World is a non-profit that collects used soap products from hotels, remanufactures them and distributes them to U.S. and Canadian homeless shelters as well as missions in 45 countries. ...

Increasing Efficiency in Hotel Laundries 

A hotel’s laundry room may not be thought of as the most advanced, efficient operation within the building—but why not? Laundry managers have more options today to improve this necessary function of a hotel....

Melchiorri Brings Lodging to TV with “Hotel Impossible” 

Anthony Melchiorri isn’t a TV personality doing a hotel show. He’s a hotel guy doing a TV show. His resume and approach on camera make that clear from the first episode of “Hotel Impossible,” a new original weekly one-hour series premiering Monday, April 9 at 10 p.m. on the Travel Channel....

The Time Has Come for Amenity Dispensers 

One of my favorite authors is Malcolm Gladwell, who among other books wrote The Tipping Point: How Little Things Can Make a Big Difference. As Malcolm adeptly put it, the “tipping point” is that magical moment when an idea, trend or social behavior crosses a threshold, tips, and spreads like wildfire. Another definition of tipping point is “the point at which the buildup of minor incidents reaches a level that causes most to do something they had formerly resisted.” ...

Controlling Costs & Liabilities Related to Housekeeper Injuries 

Hotels continue to deliver increasingly higher levels of luxury for their guests, including now providing luxurious guestroom beds that have more than doubled in weight and thickness in just the last 10 years. Unfortunately the increase in weight has led to a dramatic increase in housekeeper injuries and associated ...

The Dangers of Third-hand Smoke in Hotels 

Most of us have heard the term “second-hand smoke.” This is the smoke that comes from the end of a lighted cigarette or is exhaled by a smoker. It’s airborne and noticeable because it has a distinct odor. Some studies indicate that frequent inhaling of second-hand smoke can be as dangerous—if not more so—to the nonsmoker as it is to people who do smoke. Now a new term has emerged: “third-hand smoke.” ...

Training Academy Key to Wequassett’s Success 

The Wequassett Academy, the training program of Wequassett Resort & Golf Club on Cape Cod, is so successful the founders just may spin it off as a separate business. If that happens, the 77 (and counting) hospitality classes would be available to hoteliers outside the property....

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