Human Resources
Best practices, trends and news from the human resources departments of hotels and resorts, including insight into hiring, recruiting and maintaining the best workforce.
Melchiorri Brings Lodging to TV with “Hotel Impossible”
Anthony Melchiorri isn’t a TV personality doing a hotel show. He’s a hotel guy doing a TV show. His resume and approach on camera make that clear from the first episode of “Hotel Impossible,” a new original weekly one-hour series premiering Monday, April 9 at 10 p.m. on the Travel Channel....
Personality Test Identifies Strongest Employees
If I worked at a hotel, I’d make a good fine dining server or maybe a concierge, according to a recent personality profile. The profile test I took helps hotel managers identify the strongest job candidates, and thus, curb turnover and associated human resources costs....
The Impact of Politics on the Hotel Business
As always seems to happen when politics enters the conversation, discussions and debates about the role of government and regulatory impact on the hotel industry tend to become polarized depending on your political affiliations....
Behind the Scenes Feb. 15, 2012
Operational insights to help keep your property running at full speed...
Training Academy Key to Wequassett’s Success
The Wequassett Academy, the training program of Wequassett Resort & Golf Club on Cape Cod, is so successful the founders just may spin it off as a separate business. If that happens, the 77 (and counting) hospitality classes would be available to hoteliers outside the property....
How to Fight Back From a Hotel Recession
Like most lodging companies, Waterford Hotel Group has mostly rebounded from the hotel industry recession that started in the second half of 2008. The Connecticut-based operator of nearly 30 hotels in nine states reacted quickly to minimize damage from the downturn and get its diverse portfolio of properties back on track....
Zec Helps Take Peninsula Chicago to the Top
It was 10 years late, but the Chicago Peninsula finally got to have its big party. The luxury hotel opened on June 1 in 2001, but the grand-opening celebration was canceled after 9/11. The hotel didn’t hold back this June 1 when it held what General Manager Maria Razumich-Zec says locals called the “party of the year, the party of the decade and the party of their lives.”...
Travel Philanthropy a Focus for Preferred Hotels
Preferred Hotels Group wants guests to feel good about choosing a place to stay. They figure a little travel philanthropy will help. And so, select member properties are donating $1 to $3 per room night to Global Angels or Born Free for guests who choose one of three travel promotions. ...
Housekeeper Safety in the Spotlight
Joe McInerney says he can count on one hand the times he’s heard of an assault against a housekeeper. But, says the president of the American Hotel & Lodging Association who’s worked in the industry for 50 years, two of those have come in the last two months....
