Human Resources

Best practices, trends and news from the human resources departments of hotels and resorts, including insight into hiring, recruiting and maintaining the best workforce.


Why You Need a Labor Management System 

Every month, new managers join hotels and are immediately confronted with the job of writing an employee schedule. Most of them receive little in the way of any guidelines. Some receive a budget which may provide a perspective on total labor allocated for the month. Some even receive a staffing guide. But most have nothing more than last week’s schedule as a starting point. So, lacking any tools with which to plan and manage labor, they’re left to their own devices to figure things out....

Denihan Hospitality Schools Employees 

Denihan Hospitality has formalized its training programs with Denihan University (DU) and Talent Development Academy (TDA). The first keeps employees engaged and ready for the next challenge. The second is the official management training program. ...

Bartolin Helps Keep Broadmoor a Classic 

“Distinctive. Unique. Old. Those are the words he uses,” says Steve Bartolin, who is sitting behind his desk and talking to an architect via speakerphone. Terry McHale sits on the other side, leaning toward the desk while holding an architectural drawing of a proposed new building. Bartolin has just finished reading aloud a printed email from the resort’s new owner, billionaire Phil Anschutz. Bartolin’s ...

Homewood Training Focuses on Best Behavior 

Front office managers can improve leadership effectiveness with "7 Breakthrough Behaviors.” These “breakthrough behaviors” are grounded in more than 200 hours of observation and 50 interviews at top-performing hotel properties, conducted by Ohio-based Root Learning, an industry leader in training programs. Frank Saitta, senior director of brand performance support for Hilton Worldwide, presented these at the ...

Ocean House Assumes Management of Seaside Sister Property 

Complement, not competition. That’s the best situation when two hotels serve the same basic market. The benefits are even greater when the same management company operates both properties, as it is with the Ocean House in Watch Hill, RI and its nearby and soon-to-open sister property, the Weekapaug Inn....

The Corrosive Effects of Employee Dissatisfaction 

We know one of the major reasons employees leave their jobs is dissatisfaction. So, why is it satisfied employees also leave your organization? One answer to that question ...

Carlson Expands Radisson Blu to Caribbean 

The first things guests see when they approach the Radisson Blu Resort, Marina & Spa St. Martin are layers of blue water and a 1,600-foot white sand beach bordered by a lush landscape. A large number arrive via water taxi. The 25-minute excursion is the fastest way from Princess Juliana International Airport to the secluded Caribbean resort on the French side of the 37-square-mile island. The alternative is a 35- to 40-minute drive through the island. ...

Olympians Win with Hilton Jobs 

Joe Delgrave plays wheelchair rugby for the U.S. Paralympic team. When he’s not practicing he can often be found working as a lobby ambassador at the Arizona Biltmore in Phoenix....

Laundry Labor Outsourcing Contrasts with Indy Debacle 

Hotels’ use of temporary help seems like a win-win for workers who can’t find full-time jobs and hoteliers who require reliable workers for a limited time. But such “outsourced labor” is being used for longer-term needs, prompting charges that it abuses workers. In Indianapolis, City Councilor Brian Mahern characterizes the situation as “indentured servitude.” ...

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