Human Resources
Best practices, trends and news from the human resources departments of hotels and resorts, including insight into hiring, recruiting and maintaining the best workforce.
Training Academy Key to Wequassett’s Success
The Wequassett Academy, the training program of Wequassett Resort & Golf Club on Cape Cod, is so successful the founders just may spin it off as a separate business. If that happens, the 77 (and counting) hospitality classes would be available to hoteliers outside the property....
How to Fight Back From a Hotel Recession
Like most lodging companies, Waterford Hotel Group has mostly rebounded from the hotel industry recession that started in the second half of 2008. The Connecticut-based operator of nearly 30 hotels in nine states reacted quickly to minimize damage from the downturn and get its diverse portfolio of properties back on track....
Zec Helps Take Peninsula Chicago to the Top
It was 10 years late, but the Chicago Peninsula finally got to have its big party. The luxury hotel opened on June 1 in 2001, but the grand-opening celebration was canceled after 9/11. The hotel didn’t hold back this June 1 when it held what General Manager Maria Razumich-Zec says locals called the “party of the year, the party of the decade and the party of their lives.”...
Travel Philanthropy a Focus for Preferred Hotels
Preferred Hotels Group wants guests to feel good about choosing a place to stay. They figure a little travel philanthropy will help. And so, select member properties are donating $1 to $3 per room night to Global Angels or Born Free for guests who choose one of three travel promotions. ...
Housekeeper Safety in the Spotlight
Joe McInerney says he can count on one hand the times he’s heard of an assault against a housekeeper. But, says the president of the American Hotel & Lodging Association who’s worked in the industry for 50 years, two of those have come in the last two months....
Burt Cabanas: 30 Years of Excellence
Burt Cabanas moved to Miami from Cuba when he was 10 years old, following the death of his father. While his family planned to return to Cuba, they were unexpectedly exiled to this country in the aftermath of Castro's revolution. At 14, the young Cabanas’ took his first job was in the hospitality industry: Pool boy at a Miami Beach hotel. He never really left the industry...
Education Key to Preventing Credit Card Fraud
Last year, the hospitality industry became the most targeted industry for data breaches according to Trustwave's Global Security Report 2010. The situation has grown in such a way that recently, one of the largest hospitality industry associations put forward guidance on how to take simple steps to secure payment card data within the industry....
Accor Hotels Are Ready For Hurricane Season
At least three major hurricanes are predicted this year, according to the AccuWeather.com Hurricane Center. That’s not all: If the meteorologists are right, Gulf Coast hotels may weather as many as a dozen other serious storms during the June to November hurricane season. The question, as always, is where and, thus, which hotels may be effected. ...
HEI Hotels Fights Unionization Moves
Students at prominent Ivy League campuses and other universities have called on academic officials to pull HEI Hotels and Resorts investment from their endowment funds because of alleged unfair labor practices at HEI-managed hotels. The move has had mixed results....
