http://lhonline.com/operations/ en-us http://lhonline.com/operations/beverly_hills_100_years_0524 operations Thu, 24 May 2012 09:23:00 EDT http://lhonline.com/operations/salesmarketing/sales_marketing_generations_0524 How to Factor Generational Mindsets Into Hotel Sales salesmarketing Thu, 24 May 2012 07:45:00 EDT http://lhonline.com/operations/salesmarketing/distribution_online_search_0523 salesmarketing Wed, 23 May 2012 08:35:00 EDT http://lhonline.com/operations/revenuemanagement/coast_hotels_grow_in_west_0522 “It’s about the guest, the guest experience and enhancing their value perception,” says Doug Rigoni, executive vice president and chief operating officer, Coast Hotels & Resorts, USA. Coast USA owns, manages and franchises 3- and 4-star hotels in Alaska, California, Hawaii, Oregon and Washington. Hotel leaders are planning to grow the chain throughout the West, eyeing properties from Denver to San Diego and points in between. revenuemanagement Tue, 22 May 2012 09:05:00 EDT http://lhonline.com/operations/salesmarketing/choice_hotels_marketing_reservations_distribution_advertising_0521 Behind Choice Hotels’ Marketing Power salesmarketing Mon, 21 May 2012 06:52:00 EDT http://lhonline.com/operations/webers_inn_restaurant_drives_rooms_0518 Weber’s Inn in Ann Arbor, MI, is backwards. Its 500-seat restaurant does nearly twice the business of its 158-room hotel. The restaurant practically drives the business. And, the hotel, with an ADR of $100, has a 75% to 77% occupancy rate. Not too shabby. operations Fri, 18 May 2012 07:39:00 EDT http://lhonline.com/operations/foodbeverage/choice_hotels_cambria_food_beverage_development_financing_0517 Choice Hotels Reinforces Commitment to Cambria Suites foodbeverage Thu, 17 May 2012 00:10:00 EDT http://lhonline.com/operations/embassy_suites_surveys_business_travelers_0516 If Embassy Suites fourth annual travel survey is any indication, the economy is improving. One-third of respondents say they’re traveling more than a year ago. And, those cutting back on business travel have dropped by one-fourth. operations Wed, 16 May 2012 07:33:00 EDT http://lhonline.com/operations/tryp_coming_to_north_america_0511 Wyndham Hotel Group is advancing its welcome message to North American hotel owners for Tryp, the brand it bought in 2010. operations Fri, 11 May 2012 08:46:00 EDT http://lhonline.com/operations/salesmarketing/tourism_visa_marketing_0511 salesmarketing Fri, 11 May 2012 08:35:00 EDT http://lhonline.com/operations/humanresources/human_resources_0511 humanresources Fri, 11 May 2012 07:58:00 EDT http://lhonline.com/operations/hotel_food_healthier_0510 operations Thu, 10 May 2012 10:42:00 EDT http://lhonline.com/operations/hyatt_workers_face_ergonomic_risks_0509 operations Wed, 09 May 2012 08:38:00 EDT http://lhonline.com/operations/hyatt_to_pull_name_from_dearborn_hotel_0508 operations Tue, 08 May 2012 09:00:00 EDT http://lhonline.com/operations/salesmarketing/social_media_branding_marketing_guest_satisfaction_0504 How Social Media Levels the Playing Field salesmarketing Fri, 04 May 2012 14:40:00 EDT http://lhonline.com/operations/awh_holdings_buys_lane_hotels0502 Last week’s acquisition by AWH Holdings has provided the Lanes with what they wanted, and also given the hotel company with their name the stability and support to move forward and grow. operations Wed, 02 May 2012 08:38:00 EDT http://lhonline.com/operations/dc_hotel_union_new_contract_0430 operations Mon, 30 Apr 2012 08:51:00 EDT http://lhonline.com/operations/ipad_changes_room_service_0427 operations Fri, 27 Apr 2012 07:41:00 EDT http://lhonline.com/operations/caribbean_tourism_marketing_0426 Last year, a joint venture between the Caribbean Tourism Organization and the Caribbean Hotel & Tourism Association quietly took steps to revive the dormant Caribbean Tourism Development Co. as a marketing and booking engine to promote the region’s tourism industry. At this week’s Caribbean Hotel & Tourism Investment Conference in San Juan, the two parties announced plans to give CTDC marketing teeth. operations Thu, 26 Apr 2012 09:01:00 EDT http://lhonline.com/operations/hotel_hiring_up_as_tourism_rebounds_0424 operations Tue, 24 Apr 2012 12:41:00 EDT http://lhonline.com/operations/ihg_expands_soap_recycling_0423 operations Mon, 23 Apr 2012 10:06:00 EDT http://lhonline.com/operations/green_recycling_best_western_philanthropy_0419 Best Western Is Latest to Partner with Soap Recycler operations Thu, 19 Apr 2012 08:38:00 EDT http://lhonline.com/operations/salesmarketing/seo_obsession_bs_0418 If you’re spending thousands on SEO through a digital agency to move from position nine to seven, you’re likely making a bad investment when you consider other online marketing strategies that are measurable and deliver results. salesmarketing Wed, 18 Apr 2012 07:23:00 EDT http://lhonline.com/operations/salesmarketing/timeshare_financing_sales_marketing_IHG_ARDA_0416 Timeshare Business Continues to Rebound salesmarketing Mon, 16 Apr 2012 06:55:00 EDT http://lhonline.com/operations/vendor_news_041512 A roundup of news and notes from hotel vendors. operations Fri, 13 Apr 2012 14:29:00 EDT http://lhonline.com/operations/behind_the_scenes_041512 Operational insights to help keep your property running at full speed operations Fri, 13 Apr 2012 14:24:00 EDT http://lhonline.com/operations/humanresources/la_hotel_incentives_wages_upgrades_0406 humanresources Fri, 06 Apr 2012 08:18:00 EDT http://lhonline.com/operations/meetings_AIG_effect_Dolce_IHG_Marriott_social_media_marketing_0406 Meetings Business Bounces Back operations Fri, 06 Apr 2012 06:47:00 EDT http://lhonline.com/operations/salesmarketing/microtel_branding_development_marketing_howard_johnson_social_media Microtel Gets an Image Overhaul salesmarketing Wed, 04 Apr 2012 00:08:00 EDT http://lhonline.com/operations/hilton_500_restaurants_0403 Hilton Worldwide plans to open at least 500 new restaurants in its hotels around the world in the next three years. To help, the company has a matchmaking website, www.hiltonrestaurantconcepts.com. operations Tue, 03 Apr 2012 07:44:00 EDT http://lhonline.com/operations/increase_efficiency_in_laundries_0402 Many laundry equipment manufacturers offer advanced controls that help hotels reduce operating costs and increase efficiency. Advanced controls offer the ability to measure the costs in a laundry with functions such as equipment monitoring, employee performance, and water and energy usage reports. operations Mon, 02 Apr 2012 09:14:00 EDT http://lhonline.com/operations/hotel_impossible_melchiorri_0328 Anthony Melchiorri isn’t a TV personality doing a hotel show. He’s a hotel guy doing a TV show. His resume and approach on camera make that clear from the first episode of “Hotel Impossible,” a new original weekly one-hour series premiering Monday, April at 10 p.m. on the Travel Channel. operations Wed, 28 Mar 2012 08:52:00 EDT http://lhonline.com/operations/customerservice/scaninn_shortens_lines_motel6 Check-in lines will be shorter at Motel 6 properties with the implementation of Intellicheck Mobilisa’s ScanINN technology. Guest services representatives simply swipe a guest’s driver’s license to capture information and populate forms. customerservice Tue, 27 Mar 2012 09:05:00 EDT http://lhonline.com/operations/local_ambassadors_drive_iron_horse_0323 In September 2008, The Iron Horse Hotel opened in Milwaukee, Wisconsin, on the same day brokerage firm Shearson Lehman Brothers collapsed, causing the market to crash and hotel investors to flee. With no working capital, the 100-room independent boutique hotel was forced to weather the worst economy ever to hit the hotel industry. Yet in over three years, the hotel has become one of the most successful properties in the industry, based on rate, occupancy and food and beverage operations. Owner Tim Dixon, a long-time developer but first-time hotelier, talks about how turning locals and guests alike into ambassadors has been the key to their success. operations Fri, 23 Mar 2012 08:41:00 EDT http://lhonline.com/operations/backbid_promises_better_hotel_deal_0320 operations Tue, 20 Mar 2012 07:43:00 EDT http://lhonline.com/operations/affinia_tender_loving_comfort_movement_0320 Men and women like to be communicated with differently. Women like face to face, while men prefer side to side. That makes a difference in providing customer service, says Christina Denihan, chief comfort officer for Affinia Hotels operations Mon, 19 Mar 2012 21:41:00 EDT http://lhonline.com/operations/humanresources/personality_test_identifies_employees_0319 If I worked at a hotel, I’d make a good fine dining server or maybe a concierge, according to a recent personality profile. The profile test I took helps hotel managers identify the strongest job candidates, and thus, curb turnover and associated human resources costs. humanresources Sun, 18 Mar 2012 20:02:00 EDT http://lhonline.com/operations/behind_the_scenes_031512 Operational insights to help keep your property running at full speed operations Fri, 16 Mar 2012 15:23:00 EDT http://lhonline.com/operations/customerservice/oneill_social_media_0315 Another technology a lot of hotel operators are wrestling with is online social media (OSM) websites. In some cases, OSMs are part of OTAs. Over time, a number of valuable “best practices” have developed for hoteliers to manage OSMs including: responding to all guest comments (even the negative ones), taking to heart all guest comments (especially the negative ones) and disputing with the OSMs any comments that appear suspect. customerservice Thu, 15 Mar 2012 09:03:00 EDT http://lhonline.com/operations/marriott_lasting_legacy_sorenson_0313 On March 31, Bill Marriott — J.W. Marriott Jr. and more appropriately Mr. Marriott to most of his associates, colleagues and the rest of the hotel industry — will no longer be the CEO of Marriott International. Chief operating officer, president and heir apparent Arne Sorenson will become the company’s third CEO and first one not named Marriott. operations Tue, 13 Mar 2012 08:49:00 EDT http://lhonline.com/operations/humanresources/government_affairs_labor_environment_healthcare_freechoice_travel_promotion_AHLA_0308 The Impact of Politics on the Hotel Business humanresources Thu, 08 Mar 2012 06:56:00 EDT http://lhonline.com/operations/hilton_drops_orbitz_worldwide_0307 operations Wed, 07 Mar 2012 08:33:00 EDT http://lhonline.com/operations/revenuemanagement/ALIS_development_financing_revenue_management_transactions_CMBS_renovation_marketing_0306 Hotel Executives See Clear Path Ahead revenuemanagement Tue, 06 Mar 2012 07:31:00 EDT http://lhonline.com/operations/tripadvisor_new_rating_display_suspended_0305 operations Mon, 05 Mar 2012 08:16:00 EDT http://lhonline.com/operations/revenuemanagement/pillar_hotels_management_Courtyard_revenue_management_0305 Pillar Hotels Eyes Aggressive Growth revenuemanagement Mon, 05 Mar 2012 06:59:00 EDT http://lhonline.com/operations/salesmarketing/la_quinta_conference_development_International_marketing_reservations_uniforms_breakfast_0302 La Quinta: A Record-Breaking Hotel Chain salesmarketing Fri, 02 Mar 2012 06:13:00 EDT http://lhonline.com/operations/top-hotel-owners-operators Here is a list of ownership and development companies and third-party management companies who focus on the lodging industry. operations Thu, 01 Mar 2012 16:04:00 EDT http://lhonline.com/operations/foodbeverage/ihg_even_brand_launch_health_fitness_0301 InterContinental Hotels Group’s new brand Even will be a health and fitness focused limited-service brand positioned above Holiday Inn to compete against upscale brands like Courtyard by Marriott, Hilton Garden Inn and Four Points by Sheraton, says IHG’s Christian Hempell. foodbeverage Thu, 01 Mar 2012 09:29:00 EDT http://lhonline.com/operations/behind_the_scenes_021512 Operational insights to help keep your property running at full speed operations Tue, 28 Feb 2012 14:14:00 EDT http://lhonline.com/operations/starwood_updates_preferred_guest_program_0228 Starwood Hotels & Resorts is allowing really late checkouts for top-tier loyalty-program members. In fact, the company is replacing the familiar 3 p.m.-check-in, 11 a.m.-check-out standard with a rolling 24-hour program for its most frequent guests. operations Tue, 28 Feb 2012 07:18:00 EDT