Travel Is The Ultimate Stimulus
The hospitality business has been the subject of a lot of
media attention in the past month, and most of the news hasn’t been good. Both the Wall Street Journal and the New
York Times published lengthy pieces detailing how lodging business is hurting,
primarily due to the economic slump but also because of the insidious beast
forever to be known as the AIG Effect. What started out as backlash to American
International Group for scheduling an ill-timed $443,000 incentive trip for top
performers right after it got a $90-billon government bailout has become a new
perception (nay, misperception) that travel is un-American in these troubled
times.
Corporate groups are frantically canceling or scaling back
meetings and conventions to avoid any appearance of frivolous spending while
the country is feeling the pain of recession. It doesn’t seem to matter whether
the companies are public or private, are in line to receive bailout money or
not; they’re all choosing to err on the side of restraint. Even some hotel and
travel companies are retooling or deep-sixing their annual conferences.
Obviously, the fallout from this insanity is particularly
intense for any hotel perceived as luxury or even upscale. One CEO of a small
four-star chain told me his properties are gaining meetings business in part
because none of them have the words “resort” or “spa” in their names. Marriott
says in the past five months more than 30 groups have cancelled meetings at the
Ritz-Carlton Half Moon Bay near San Francisco. This desperate attempt by
companies to preserve their images by not meeting has taken an extreme toll in
the Las Vegas market where a number of high-profile companies abruptly
cancelled meetings rather than face the glare of negative press. The situation
has even taken an absurd turn or two: Goldman Sachs reportedly paid a $600,000
cancellation fee to a Las Vegas hotel to move a technology conference to San
Francisco. The irony, of course, is it’s probably more expensive to hold a
meeting in San Francisco than in Sin City.
The sad reality is this ugly trend will probably last for a
while, even months or years beyond a recovery in the economy and the hotel
industry, when in fact everyone should be encouraging more travel, more
meetings and even more dreaded “junkets.” Travel is the cleanest, most
cost-effective economic engine in any society. One could even say it is the
ultimate economic stimulus.
I did read a story in the Times I found uplifting and with at
least an oblique connection to the hotel industry. The story quoted an Indian
journalist who proposed open immigration from his country to the U.S. His
argument: Indians who come to America work hard, save their money and innovate
in whatever industries they choose to join. While hard-core protectionists
scoff at this notion, its truth can be found in the U.S. hotel industry, where
Asian-Americans have more than made their mark on the business. One could say
without fear of contradiction that Indian hoteliers are largely responsible for
the unprecedented prosperity and profitability the lodging industry has seen in
the past 20 years or more. I have no doubt other immigrants from the Asian
subcontinent or elsewhere could have similar positive impacts on other American
industries. Perhaps that’s the long-term solution to our economic troubles.
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© 2012 Penton Media Inc.
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