ASSA ABLOY Hospitality promoted Rune Venaas to president, where he oversees all activity in North America for the hospitality industry's security brands Vingcard, Elsafe and TimeLox. Venaas has been with the company since 1991. Most recently he was the managing director of Iberica and vice president for Latin America and Caribbean.

Symmons Industries named Bob Peters the new director of hospitality. Peters has more than 25 years experience in strategic planning and management with the international and domestic hospitality industry.

KKE Architects promoted eight staff members to associate: Matthew Streed, hospitality, recreation and entertainment and education groups; Josh Tickenoff, private development group; Paolo Volpis, commercial development group; Roxanne DeCoster, interiors group; Cara Erickson, interiors group; Greg James, commercial development group; Sean Lathrop, commercial development group; and Greg Mendoza, commercial development group.

SoftBrands expanded its presence in Cambodia with the appointment of Campura Systems Corporation as its local distributor to support the growing demand there.

INNCOM named George Toulantis the new director of sales for the Mid-Atlantic Region. He has nearly 30 years experience in the lodging industry.

James Merkel was promoted to president of RockBridge, a Columbus, OH-based provider of capital to the lodging industry. Merkel joined RockBridge in 1995 and most recently was managing director and principal.

Onity appointed Jim Vinson to director of commercial sales where he'll be responsible for commercial and corporate sales. He has more than 30 years experience in the commercial access control market.

Jones Lang LaSalle expanded its capital markets presence in the southwest with the addition of four Houston-based national experts focused on office, single-tenant, hotel, retail, multi-family and industrial transactions. They are managing directors Richard Rudd, Mary Carolan, Kent Peters and Jared Chua, the senior vice president.

Esrock Partners added Tracy O'Malley as business manager where she manages the overall business and administration activities of the growing organization, including human resources.

Kimpton Hotels & Restaurants chose Market Metrix for its real-time customer satisfaction survey system. Kimpton plans on taking advantage of Market Metrix's Loyalty Emotions, which tracks how guests' emotions translate into loyalty.

Hunter Hotels promoted Mayank Patel to senior analyst where he'll lead a team of analysts responsible for research and preparation of property evaluations, marketing packages and broker opinions of value.

EZYield.com named Wendy Couch East Coast sales manager. Couch was previously a market manager for Orbitz Worldwide.

Marc Hochlerin joined BBG-BBGM as principal of strategic planning and will oversee the firm's client services division and overall business development, marketing and public relations strategy worldwide.

Destination Hotels & Resorts has partnered with LRA Worldwide to develop a unique guest experience diagnostic program. LRA will send consultants to every Destination property to assess service delivery at each guest touch point and provide ways to enhance the guest experience.

The Stoneleigh Hotel & Spa selected UniFocus to use GUESTScope throughout all areas of the 170-room luxury hotel in Dallas. Kicking Horse Mountain Resort also chose UniFocus to deploy GUESTScope throughout the resort west of Calgary in Canada.

JN+A and HVScompass finished two newly constructed Marriott hotels in Newport News, VA. The Courtyard by Marriott and Residence Inn are both owned and operated by LTD Management.

Hoshizaki acquired Danish commercial refrigerator manufacturer Gram Commercial A/S. Hoshizaki and Gram Commercial plan to develop new products combining technologies in energy-saving products with natural refrigeration.