Consulting
Vendor News
ASSA ABLOY Hospitality promoted Rune Venaas to president, where he oversees all activity in North America for the hospitality industry's security brands...
Asset Management For Tough Times
No one has a better handle on the challenges facing the hotel industry in the coming months than asset managers. These hospitality professionals act as...
HFTP Rolls Out New Leadership
The Hospitality Financial and Technology Professionals installed Jules Sieburgh as global president at its 2008 Annual Convention & Tradeshow in Nashville....
Vendor News
Apollo Hospitality Group signed the first contract, with Barbara Howard-Jones, managing partner of the Beach Terrace Inn in Carlsbad, CA. The budgeted...
Hospitality People in the News
Steve Rudnitsky, president and CEO of Wyndham Hotels, resigned his post to pursue other interests. The company is searching for a successor. As part of...
The Many Faces of Public Relations
Despite its importance in any marketing program, public relations seldom gets the attention it deserves. This may stem from confusion about what it is....
10 Strategies to Build Market Share
As soon as the word spreads, hotels look to cut advertising, marketing and public relations campaigns and budgets. In reality, this is the best time to...
Vendor News
ProfitSword was chosen to provide business intelligence to PM Hospitality and its nine hotels. ProfitSage Business Intelligence Suite was installed at...
Leading the Way to the Top
The hotel industry is great at developing managers, but sometimes falls short on developing leaders. Companies tend to focus on teaching the skills necessary...
Your Community Relationships Are Key
People like to do business with local companies that contribute in a positive way to their community. Conversely, they don't like to deal with companies...
Acting the Part in Customer Service
Two words that can strike fear in the hearts of the most seasoned actor or actress are off book. The script has ceased to be a security blanket; the actor...
Managers Need Rating, Too
What is the measure of a manager? How does management add to or decrease the value of a hospitality asset? How do we rate managers? Our industry has long...
HR Focus of Hospitality Confab
Customized tracks for hotel, restaurant and foodservice human-resource professionals will be available during the second annual HR in Hospitality conference,...
FOUR DIAMONDS IN THE ROUGH
When the WaterColor Inn in northwest Florida wanted to earn a four-diamond rating from AAA, it called on Signature Worldwide and its Customer Experience...
Getting Your Message Out
Word-of-mouth no longer spreads from one person to another. It can go around the world in a matter of seconds. Times have changed. For marketers, and...
Quality Sales Training Counts
If I were a hotel general manager or director of sales, one of my key questions would be how prepared my sales people are for the future. Many management...
2007 HOTEL CONSULTANTS
Kenneth Allen, ISHCAllen & Philip Architects7154 E. Stetson Dr., 4th floorScottsdale, AZ 85251kallen@allenphilp.com Peter Anderson, ISHCAnderson & Associates645...
HOSPITALITY PEOPLE IN THE NEWS
Bruce Wiles joined Thayer Lodging Group as managing director and principal. He had been CEO of Blackstone Real Estate subsidiary Alcor Acquisition LLC....
HFTP HONORS TECH GURUS
Joyce Christmas, William Duncan, Ed Hollinshead, Joseph Marko and William Sullivan will be given 2007 Hospitality Technology Awards of Merit at the June...
Lodging Vet Pens Hotel Novel
Some people pay tribute to respected colleagues through a gift or a kind word. Veteran hotel industry executive Greg Plank chose to do it in writing....
How to Avoid Hotel Pool Problems
Your hotel's pool complex is one of your hotel's prized centerpieces, but it also may be its most dangerous place. Legionnaire's Disease has seen outbreaks...
