Technology

New strategies, trends and other insight into the technology behind hotels and resorts. A look at the different facets of lodging technology, including guest services, in room, security, software systems, telecommunications, energy management and mobile technology.


Guest Services

News, features and insight into the guest services technology used in hotels and resorts.

HITEC Recap: Use Technology Wisely

The cloud. Mobile. Mobility. You couldn’t walk more than 10 feet in Baltimore this past June without hearing one of those words, at least if you were anywhere near the convention center, HITEC and its 5,200 attendees. There were plenty of cool products and technologies on display, but what caught my eye was what I saw disappearing: front desks, the check-in process, locks, TVs, remotes, the concierge and more....


In Room

News, features and insight into the in-room technology used in hotels and resorts.


Security

News, features and insight into safety and security technology used by hotels and resorts.

HITEC Recap: Use Technology Wisely

The cloud. Mobile. Mobility. You couldn’t walk more than 10 feet in Baltimore this past June without hearing one of those words, at least if you were anywhere near the convention center, HITEC and its 5,200 attendees. There were plenty of cool products and technologies on display, but what caught my eye was what I saw disappearing: front desks, the check-in process, locks, TVs, remotes, the concierge and more....


Software Systems

News, features and insight into the software systems used in hotels and resorts, including property management, central reservation, customer relationship management and more.

Effectively Managing Your Property's Reputation Online

Digital reputation management is vital to the success of your hotel. In an age where guest reviews can be posted by anyone at anytime, formulating a strategy for managing your hotel's online reputation is not only wise — it's essential. And contrary to popular belief, you don't just need to monitor ...

Management Companies Take to the Cloud

Three years ago, when the hotel industry was only first emerging from its deepest downturn, Benchmark Hospitality looked to the future and invested $2 million in building its own private cloud....


Telecommunication Systems

News, features and insight into the telecommunications technology used in hotels and resorts.

HITEC Recap: Use Technology Wisely

The cloud. Mobile. Mobility. You couldn’t walk more than 10 feet in Baltimore this past June without hearing one of those words, at least if you were anywhere near the convention center, HITEC and its 5,200 attendees. There were plenty of cool products and technologies on display, but what caught my eye was what I saw disappearing: front desks, the check-in process, locks, TVs, remotes, the concierge and more....

iPhones Debut in OPUS Vancouver Guestrooms

Owners of the OPUS Hotel Vancouver have added complimentary iPhones to their 96 rooms, hoping to attract tech-forward guests who visit the stunning West Coast city. The top-ranking smart phone follows the March addition of the iPad 2 in each guestroom. ...


Energy Management

News, features and insight into the energy management technology used in hotels and resorts.

The Value of Energy Efficiency to Your Guests and Your Bottom Line

In a recent TripAdvisor survey of more than 700 travelers, half of respondents said they would spend more money to stay at an eco-friendly accommodation. However, 60% of these same travelers said they rarely felt informed about whether hotels are actually eco-friendly. How can your hotel become more sustainable while also ensuring that consumers and guests are aware of your environmentally responsible initiatives?...


Mobile

News, features and insight into the mobile technology used by hotels and resorts.

HITEC Recap: Use Technology Wisely

The cloud. Mobile. Mobility. You couldn’t walk more than 10 feet in Baltimore this past June without hearing one of those words, at least if you were anywhere near the convention center, HITEC and its 5,200 attendees. There were plenty of cool products and technologies on display, but what caught my eye was what I saw disappearing: front desks, the check-in process, locks, TVs, remotes, the concierge and more....


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