Behind the Scenes Jan. 15, 2011
Operational insight to help keep your property running at full speed....
A Step Closer to the Worker-Less Hotel
Every hotel owner secretly fantasizes of having a property that operates without any employees or, more realistically, minimum staffing. The MaxHotel,...
Hilton Owners Test New Technology Apps
Hilton Worldwide’s technology team used the company’s recent owners meeting as an opportunity to showcase and test new customer applications that many properties will be able to adopt in the near future. On arrival day at the meeting, which...
IHG Experiments with Keyless Entry
InterContinental Hotels Group is now testing new technology that allows guests to bypass the check-in process at the front desk and instead use their...
Products Sept. 15, 2010
New and innovative products for the lodging industry....
Top-Drawer In-Room Entertainment at Mandarin Oriental
Q&A: How a Luxury Brand Adjusts to Changing Guest Needs and Demands
Luxury hotel chains constantly struggle to provide guests with the latest amenities, services and gadgets. After all, someone paying $600 a night for a guestroom wants to be wowed as much as possible. At the very least, they want the same amenities—...
Has Hotel Technology Come of Age?
OPINION: HITEC Points to New Directions in Lodging Tech
Judging by the size of the crowd at last week’s HITEC trade show, and the air of professionalism among the exhibitors, i.e., a lack of the hucksterism evident in the past, it seems as though hotel technology may have finally come of age....
What’s Ahead for In-Room Entertainment
FEATURE: Hotels Struggle to Meet Guest Expectations
For years, hotel owners have operated under a simple rule of thumb when it comes to in-room amenities, particularly TVs and entertainment: Guests expect what they have at home, or maybe a little better. Today,...
Technology Is Centerpiece of CityCenter
FEATURE: New Las Vegas Complex Is State-Of-The Art
At the new $8.5-billion CityCenter complex in Las Vegas, little expense has been spared in creating a high-tech refuge — from the architecture of hotels and shopping space to the design of vast meeting halls with theatrical stages. ...
Automation Eases Business Center Worries
The traditional hotel business center may be dead. In its place, lodging properties of all sizes and serving all markets are installing self-service units...
Digital Signage 2.0: Money in the Bank
FEATURE: An On-Property Moneymaking Opportunity
Digital signage is rapidly becoming an attractive high-tech necessity for full-service convention properties and destination resorts. Guests expect it and it has value for the property when used to its full revenue generating potential. ...
FedEx Office Delivering More Hotels
Q&A: Exec: FedEx Now In 25 Locations, Looking to Grow
The Sheraton San Diego Hotel & Marina recently unveiled a FedEx Office business center and last week the Chicago Hilton followed suit. They became FedEx's 24th and 25th on-site hotel locations and the company is looking to expand even more in the lodging industry.
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Sheraton’s Link to Customer Satisfaction
FEATURE: Lobby Computer Lounges Also Generate Revenues
Some of the most effective hotel technologies are those that simultaneously satisfy guests, improve operational efficiencies and generate additional revenues. That’s what Sheraton Hotels & Resorts believes it has in Link@Sheraton, ...
Keeping Up with High-Speed Internet
Q&A: eTelemetry CEO Sfakiyanudis Discusses Bandwidth Issues
As the Hospitality Industry Technology Exposition & Conference (HITEC) fast approaches, industry talk is turning to technology. Last year HITEC ...
Tech Handbook 2009
There's a lot of uncertainty as to what to expect at this month's Hospitality Industry Technology Exposition & Conference. This year's edition of HITEC,...
Tech Keeps MTM on Top
MTM Luxury Lodging the management company for Hotel 1000 in Seattle and six other boutique properties uses technology to offer a first-rate guest experience....
Would Like to DigitizeThat?
Many TV stations already air digital programming, and most will continue to provide analog programming until Feb. 17. After that, full-power TV stations...
Products:
CLEANING TREATMENT The PURE Program from PURE Solutions offers guests a breath of fresh air. The comprehensive process treats every surface, and the air,...
Tech Bytes
The aloft Montreal Airport in Dorval, Quebec installed Sentinel Advanced (41) digital in-room safes from Elsafe in its 136 guestroomsIn addition, Timelox...
How to Turn Your ATM Into a Promotional Tool
Utilizing your ATM screen to advertise and promote your amenities (restaurants, spas, fitness centers, business centers, rewards programs, WiFi, etc.)...
Reduced Keystrokes Increase Face Time
Marriott International, Inc. is eliminating redundant questions and as many keystrokes as possible when guests check in at any of its extended stay and...
Tech Bytes
Newmarket International, Inc., a sales and catering-solutions company in Portsmouth, NH, is moving into a new LEED (Leadership in Energy and Environmental...
Convergence, Refinement Are the Buzz
If you attended this year's Hospitality International Technology Exposition and Conference in search of trends, you came to the right place. ...
