CRM SOFTWARE

IQware's IQmail is a complete suite of tools that streamlines and automates the entire electronic marketing process. With IQmail it's a breeze to focus on each customer and prospect's buying desires and then deliver the right messages at the right times.

DRAPERIES

Valley Forge Fabrics' new Galaxy fabric collection is an exquisite silk-like slub taffeta with more than 230 colors available. Like the new Glimmer and Brilliance collections, Galaxy is 54 inches to 56 inches wide and flame-resistant.

BATHROOM DESIGN

Villeroy & Boch's new Variable line of washbasins makes highly personal bathroom design possible with a variety of different washbasin sizes and models, including a 71-inch variant that can be cut to meet individual size requirements.

EDUCATION

The third edition of World of Resorts: From Development to Management, published by the American Hotel & Lodging Educational Institute and written by Chuck Yim Gee, explores the resort industry from concept and development to management and operations.

ECO-FRIENDLY CUPS

Eco-Products' new hot beverage cup is made with 24-percent post-consumer recycled fiber, doubling the amount of post-consumer recycled fiber currently available in a single wall paper hot cup. The cups are available in 4-, 8-, 10-, 12-, 16- and 20-ounce sizes.

TRAINING

Signature Worldwide's new Online Learning Packages provide self-paced training options for hotel and resort employees. Designed for guest-service representatives and front-desk agents who are unable to take extended time away from duties for instructor-led classes, the online packages teach Signature's proven methodologies for handling reservation inquiries, improving guest experiences and selling more rooms.

LUGGAGE STORAGE

The Fold-away Luggage Stand/System was designed to secure luggage upon entering a guestroom and then fold it away into the wall and out of the way when not in use. The patent-pending system is easy to use and can handle luggage that weighs up to at least 200 pounds.

SAFETY & SECURITY

Dometic makes it more convenient for security officers to use the Remote Emergency Opening System (REOS) on its popular proSafe line thanks to the new ability to access the webREOS software through mobile phones with Internet capabilities.

CEILING FAN

FANIMATION's new Cumulos Ceiling Fan combines a clean architectural look with recessed downlight luminaires. The contemporary look is highlighted with a white frosted base and a pewter finished fan cage with matching accents.