Software Systems

News, features and insight into the software systems used in hotels and resorts, including property management, central reservation, customer relationship management and more.


Effectively Managing Your Property's Reputation Online 

Digital reputation management is vital to the success of your hotel. In an age where guest reviews can be posted by anyone at anytime, formulating a strategy for managing your hotel's online reputation is not only wise — it's essential. And contrary to popular belief, you don't just need to monitor ...

Management Companies Take to the Cloud 

Three years ago, when the hotel industry was only first emerging from its deepest downturn, Benchmark Hospitality looked to the future and invested $2 million in building its own private cloud....

HITEC Recap: Use Technology Wisely  

The cloud. Mobile. Mobility. You couldn’t walk more than 10 feet in Baltimore this past June without hearing one of those words, at least if you were anywhere near the convention center, HITEC and its 5,200 attendees. There were plenty of cool products and technologies on display, but what caught my eye was what I saw disappearing: front desks, the check-in process, locks, TVs, remotes, the concierge and more....

Bonus Opportunities Come with Social Media 

TripAdvisor, Twitter, Facebook and their social media contemporaries are changing the way bonuses are determined in the hospitality industry. That may sound revolutionary, but it’s really just an incremental shift as customer satisfaction goes electronic. ...

Tech Bytes Nov. 15, 2012 

Millili Leads Pegasus in New Direction 

Admitting Utell was no longer a “thriving representation company,” new Pegasus Solutions CEO David Millili recently pulled the plug on the brand with history dating back to 1930. Pegasus has evolved Utell into ...

A New Choice 

For as long as anyone can remember, the heart of Choice Hotels has been in Silver Spring, MD. That’s all changed now. Not only is the 11-brand hotel company moving next year to a new headquarters in downtown Rockville, MD, but the soul of the company may have already moved much further west, to Phoenix. There, the company’s Western Regional Headquarters is its center of technical innovation, responsiveness to new opportunities and agility in delivering new programs and products to franchisees. ...

A Valuable Tool for Hotel Valuation 

Anyone who operates, owns, finances or invests in hotels knows how important it is to understand the supply and demand dynamics of their local market. In addition, hoteliers need to periodically forecast their hotels’ financial operating results into the future. Lastly, determining the value of their hotel every so often provides an important benchmark of success (or failure)....

How Hotels Tackle Big Data and Improve Analytics 

Each day our world gathers more data, digital bits and analysis than we could have ever dreamed of just a decade or two ago. In the hotel realm, this data — or Big Data— as it is called can come from your ...

Management Companies Move to the Cloud 

Three years ago, when the hotel industry was only first emerging from its deepest downturn, Benchmark Hospitality looked to the future and invested $2 million in building its own private cloud....

Use Online Reviews To Gauge Guest Satisfaction  

Last month, online reputation management company TrustYou announced it had become a global authorized partner of TripAdvisor. The partnership gives TrustYou’s clients the ability to monitor and analyze in real time all the data from TripAdvisor. Ben Jost, co-founder and CEO of TrustYou, the Munich and Dallas-headquartered company, recently took...

Technology Sets Sheraton Dallas Apart 

More than half of the guests at the Sheraton Dallas — and many hotels — travel with multiple connection devices. They carry laptops, smart phones, iPads, iPods and more. Getting them all online can be a bandwidth challenge. Not at the Sheraton Dallas. ...

Hotel Tech Moves Forward 

As the hotel business looks forward to this month’s HITEC conference (June 25-28 in Baltimore), there are a lot of new developments in the world of lodging technology. ...

Time For Technology 

After years of deferring purchases, many hotel owners and operators are once again looking to invest in technology. A lot has changed since the last boom in computer-based capital expenditures, and now the focus is on a number of technologies that have emerged in recent years: cloud computing, mobile technologies for reservations and other functions and in-room technologies. ...

Cloud, Mobile and More on Display at HITEC  

Cloud, mobile and social. Those are the three areas expected to draw the most attention at the Hospitality Industry Technology Exposition and Conference later this month in Baltimore. “Those are the big trends,” says Agilysys CEO and President Jim Dennedy. “With those, we’ve made ...

The SEO Obsession 

Many GMs, revenue managers and marketing directors at independent hotels are obsessed with search engine optimization (SEO) and in my opinion it’s almost entirely a waste of money and time. There’s a myth, perpetuated by digital agencies that make a lot of money ...

Tech Bytes Jan. 15, 2012 

A roundup of hotel technology news and notes....

Can Room Key Be The Great Equalizer? 

While sitting in the lobby of the JW Marriott at LA Live last month, John F. Davis III couldn’t keep his phone quiet. The CEO of Room Key was already a popular man, but now he was getting message after message about what Michael Shannon had just said on stage at the Nokia Theatre during the Americas Lodging Investment Summit. The managing director at KSL Capital ...

Hotels a Focus at Digital Signage Expo  

The Digital Signage Expo returns to the Las Vegas Convention Center March 6-8 with more than 180 exhibitors, 100 educators and 32 seminars expected, including two focusing entirely on the hotel industry. ...

Vantage Hospitality Stays On the Move 

In June of this year, Vantage Hospitality hit the 1,000-property milestone in the12th year since its founding. Last week at its annual convention and trade show, founder and CEO Roger Bloss made it clear Vantage was far from done. ...

Vendor News Nov. 15, 2011 

A roundup of hotel vendor news and notes....

Digital Distribution: Metasearch, Mobile and More 

Doug Carr, executive director of distribution for Fairmont Raffles International, recently discussed the evolving world of digital distribution and the challenges faced by hoteliers. Here are his thoughts on Google, metasearch sites and the way consumers are shopping and booking hotel rooms....

Using Online Ratings and Reviews in Revenue Management 

The webcentric world of business has brought myriad changes to hotel owners and operators in every area, department and practice. Among these changes is the fact that smaller, independent properties are competing head-to-head with larger properties, as well as with major national and international brands. While this helps level the playing field, it also requires that smaller properties “up the ante” when it comes to pricing and revenue management. ...

Tech Bytes Sept. 1, 2011 

Roundup of hotel technology news and notes....

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