After a two-month search in which it looked at more than 10 property management system providers, East West Resorts recently chose IQware to upgrade its systems.

For 15 years, East West Resorts' high-end properties in Beaver Creek, CO, Big Sky, MT, and Tahoe, CA had managed inventory using antiquated "green screen," DOS-based property management systems. Upgrading to IQware's Microsoft Windows/SQL Server-based Global Property Management System modernized the firm’s systems capabilities and improved its efficiencies.

"You can find property management systems that handle traditional hotels all over the place, but finding a system designed for our kind of rental condominiums is a horse of a different color," says Mary Beth Ottley, East West’s systems manager. "We needed a flexible-yet-comprehensive system proven to handle rental operations and high-end home care. IQware delivered on both counts."

IQware technology goes beyond informing East West Resorts' property managers which owners and renters plan to arrive where and when, and how long they'll be staying. The intuitive software also allows owners to tell property managers how to air out and ready their residences—including everything from what room temperatures they want their units set at to what groceries they want their refrigerators and cupboards stocked with.

Ottley adds that she’s pleased with IQware’s attentiveness following the sale. "While some PMS suppliers make the sale and then basically just walk away, IQware stays and listens to our needs and then takes the time and care to customize its suite of robust applications to meet our every need," she says.