Unfailing attention to every detail is what ABEC Resorts' condominium resort owners and guests deserve and have come to expect. The IQware Global Property Management System provides the technology vessel that helps the firm excel in a sea of competition.

“Each of our condominium resorts is dedicated to delivering outstanding customer service to our owners and guests alike, and the IQware PMS empowers our hospitality team, day-in and day-out, to deliver on our promise of ‘making memories,’” says Mark Gordon, ABEC Resorts' information technology director.

ABEC Resorts is the on-site manager of three upscale condo hotels in Destin, FL. Located directly on the Gulf of Mexico, ABEC Resorts' trio of crown jewels includes Silver Shells Beach Resort & Spa, Silver Beach Towers Resort and The Palms of Destin Resort & Conference Center.

“We automate and operate almost everything using IQware,” says Gordon. “IQware gives us an integrated platform for handling each of our owner's and each of our guest's needs and wants — and, in many cases, we even anticipate their needs so we can proactively exceed expectations.”

ABEC Resorts' has tethered its VIP guest cards to the IQware Global PMS, transcending the concept of traditional room keys. The product delivers “one-card shopping,” so guests can take full advantage of the amenities offered across all three Destin properties. Guests simply use their room keys for handling charges for everything from beach services and spa visits, to meals and bar tabs.

“The only thing that surpasses our accommodations and amenities is our guest service, and IQware is working hard behind the scenes to enable our efforts,” adds Gordon.