Telecommunication Systems

News, features and insight into the telecommunications technology used in hotels and resorts.

HITEC Recap: Use Technology Wisely  

The cloud. Mobile. Mobility. You couldn’t walk more than 10 feet in Baltimore this past June without hearing one of those words, at least if you were anywhere near the convention center, HITEC and its 5,200 attendees. There were plenty of cool products and technologies on display, but what caught my eye was what I saw disappearing: front desks, the check-in process, locks, TVs, remotes, the concierge and more....

iPhones Debut in OPUS Vancouver Guestrooms 

Owners of the OPUS Hotel Vancouver have added complimentary iPhones to their 96 rooms, hoping to attract tech-forward guests who visit the stunning West Coast city. The top-ranking smart phone follows the March addition of the iPad 2 in each guestroom. ...

Technology Sets Sheraton Dallas Apart 

More than half of the guests at the Sheraton Dallas — and many hotels — travel with multiple connection devices. They carry laptops, smart phones, iPads, iPods and more. Getting them all online can be a bandwidth challenge. Not at the Sheraton Dallas. ...

Don’t Let Technology Get in Way of Customer Service 

The hospitality industry comes in many forms, from bars and restaurants to luxurious resorts, casinos and spas. At the root of all its forms is what Wikipedia’s “hospitality” entry says is “the relationship between guest and host.” Building and enhancing that relationship is the core mission of any hospitality enterprise. Customer service either ...

Time For Technology 

After years of deferring purchases, many hotel owners and operators are once again looking to invest in technology. A lot has changed since the last boom in computer-based capital expenditures, and now the focus is on a number of technologies that have emerged in recent years: cloud computing, mobile technologies for reservations and other functions and in-room technologies. ...

How Smart Devices Will Change Hotel Technology 

Over the past 25-plus years of attending the Consumer Electronics Show, I’ve witnessed the birth, and quick demise of many new technology innovations. One item I recall fondly was the first showing of an item called Bluetooth. I was so struck by the possibilities of this new technology that I spent most of CES at the Ericsson booth. I could easily see its various uses beyond mobile phones. I was lucky enough to get in touch with my stockbroker and bought a lot of Ericsson stock. The rest is history. ...

Tech Bytes Sept. 1, 2011 

Roundup of hotel technology news and notes....

Tech Bytes HITEC Wrap 

Highlights from HITEC...

Dolce Hotels and Resorts Prepares to Enter Indianapolis Market 

Look at a map of downtown Indianapolis to see a vibrant city center, the striking Conseco Fieldhouse outpost, industries including the Indianapolis Farm Bureau and WellPoint, and a parking lot between Eli Lilly & Co. and the city’s bustling retail and commercial core. The 11-acre parking lot, more barrier than bridge, is about to be history....

Technology Handbook 2011 

The Technology Handbook is a catalog of information on the products and services offered by vendors serving the lodging industry. You’ll find an index with 10 major categories of hotel-related technology products and services. In each, we list all the companies who responded to our survey, and then you’ll find a directory listing each company in alphabetical order, including the categories of products they offer, where they are located, a phone number and their website....

The Pros and Cons of Cloud Computing for Hotels 

So, what is the “cloud”? Believe it or not, most hoteliers don’t fully understand what the cloud is. Yet the cloud is in the news daily. It touches all of our lives, but in its present form is the cloud and the security measures to protect users ready for prime time? The consensus is ”cloudy”. Here is what a survey released recently by a major respected firm reported:...

Vendor News May 15, 2011 

Tech Bytes May 15, 2011 

Hospitality Marketing Goes Digital 

As evidenced by the scores of new hospitality trends popping up, it is readily apparent the online digital landscape is affecting hospitality marketing in a variety of new forms. What was always a traditional one-way marketing model—that of informing the consumer—is evolving to more of a two-way dialogue, empowering consumers and forcing marketers to convey their message across a variety of channels....

Tech Bytes Jan. 15, 2011 

A roundup of tech news....

Tech Bytes Nov. 15, 2010 

Hilton Owners Test New Technology Apps 

Hilton Worldwide’s technology team used the company’s recent owners meeting as an opportunity to showcase and test new customer applications that many properties will be able to adopt in the near future. On arrival day at the meeting, which...

Premier Rings Up PhoneSuite 

Scott Perry has a tough job. As regional director of operations for Farmington, MO-based Premier Management, Inc., he oversees all 10 properties in the...

Making Memories in Destin 

Unfailing attention to every detail is what ABEC Resorts' condominium resort owners and guests deserve and have come to expect. The IQware Global Property...

Products Oct. 15, 2010 

MATTRESSES Sealy Global Hospitality's Hotel Chalet Collection offers moderately priced mattresses available in pillowtop, plush and firm models that can...

Products Sept. 15, 2010 

New and innovative products for the lodging industry....

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